Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harsh Mehta

Mississauga,ON

Summary

Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player. Accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Application Support Analyst

Airline Technology Company
Toronto, ON
11.2022 - Current
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Implemented ITIL procedures Incident Management, Change Management,Problem Management,CAB Meetings
  • Provided 24/7 support for web based applications, to prevent impact to business.Monitoring for events is being done with RabbitMq,AWS Dashboard,Datadog.Opsgenie is being used for alerting.
  • MongoDb is being used to retrieve the data, for all data related issues.
  • Managing the Incident Management Team .
  • Ensure SLA's are meet and appropriate workarounds are offered.


Application Support Specialist

Onyx Fire Protection Service Inc.
Mississauaga, ON
06.2019 - Current
  • Troubleshooting .NET applications in C#,VB.NET.
  • Troubleshooting SQL stored procedures ,functions. Write SQL Queries for troubleshooting.Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Creating the patch for code in .NET applications and sending it to Release Team
  • Participate in CAB meetings and present the new change/feature request
  • Implemented ITIL practices in Business and Project Environments
  • Responsible for Managing IT Operational Lifecycle on the floor
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Provided training to end users on new and updated systems and software.
  • Collaborated with developers to expedite incident resolutions.

Associate Software Engineer

Miles Software Solutions(P) Ltd
Mumbai, Maharashtra
07.2015 - 02.2016
  • Involved in complete Software Development Lifecycle
  • Developed modules of the application in ASP.NET
  • Written stored procedures in SQL SERVER 2008.
  • Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
  • Checked configuration files and logs to uncover root causes of problems.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Worked closely with global customers spanning to troubleshoot software problems.


Education

Post Graduation Diploma - Mobile Application Development

Centennial College of Applied Arts And Technology
Scarborough, ON

Post Graduation Diploma - Information Security Management

Fanshawe College of Applied Arts And Technology
London, ON

Bachelor of Engineering - Computer Science

SVIT
India

Skills

NET - C#, VBNETundefined

Certification

ITIL v4

Timeline

Application Support Analyst

Airline Technology Company
11.2022 - Current

Application Support Specialist

Onyx Fire Protection Service Inc.
06.2019 - Current

Associate Software Engineer

Miles Software Solutions(P) Ltd
07.2015 - 02.2016

Post Graduation Diploma - Mobile Application Development

Centennial College of Applied Arts And Technology

Post Graduation Diploma - Information Security Management

Fanshawe College of Applied Arts And Technology

Bachelor of Engineering - Computer Science

SVIT

Similar Profiles

CREATE PROFILE
Harsh Mehta