Harsh Keniya
London,Ontario
Summary
Objective, insightful and shrewd in understanding and applying business requirements. Thorough quality assurance professional highly skilled in manual and automated application. Partners successfully with project management and development team members to put out high-quality software data for customers. Decisive in identifying problems at any stage of production. interpreting data and generating useful reports. Effectively prepares and operates databases and other system structures.
With over 4 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various organizational tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
Trackunit Inc.
London, ON
03.2023 - Current
- Manage day-to-day inspections of telematics installations from install partners and customer self-installs
- Developed, documented, and executed manual tests for web-based applications.
- Performed functional, system integration, regression, user acceptance testing.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Complete installation reviews, managing timely completion of corrective actions,
document development and revisions, and coordinating with teams to find
opportunities for standardization and cooperation - Concisely document all QA inspection, testing and sampling processes
- As necessary, support in the develop QA processes and/or techniques to increase
QA efficiencies - Collect and analyze data to identify areas for improvement within an organization's IT infrastructure
- Assist with troubleshooting of installation issues and potential problems/defects.
- Prepared and analyzed internal and external quality reports for management staff review.
- Trained and led staff on proper QA standards.
Automotive Data Researcher
J.D Power
London, ON
04.2021 - 03.2023
- Produced in-depth analyses and proposed solutions to meet complex business needs.
- Utilized data to enhance business development, marketing and other areas.
- Reviewed business areas to strengthen analytics, enhance strategic planning and support decision-making processes with solid data.
- Followed industry innovations and emerging trends through scientific articles, conference papers or self-directed research.
- Worked alongside team members and leaders to identify analytical requirements and collect information to meet customer and project demands.
- Cleaned and manipulated raw data.
- Built collection, analysis and reporting frameworks from scratch and devised techniques for maximizing system usefulness.
Team Lead
TFT Global
Tillsonburg, ON
06.2019 - 01.2021
- Performed hands on QA/QC activities for customer as per their requirements.
- Coordinated team of associates for checking quality of automotive parts.
- Communicate with coworkers to assure a high quality of work.
- Supervised group of inspectors.
- Training the group of inspectors as per the work instructions.
- Monitored operations to ensure that they meet production standards.
- Recommend adjustments to the assembly or production process.
- Inspect, test, or measure materials or products being produced.
- Worked closely with Production Managers and supervisors to enforce and maintain the quality standards.
- Customer Service Representative and Technical Support at customer's site.
Education
Postgraduate Diploma Certificate - Human Resource Management
Fanshawe College London
09.2020
Postgraduate Diploma Certificate - Advanced Communication For Professionals
Fanshawe College Of Applied Arts And Technology
London, ON05.2019
Bachelor's - Mass Media
Mumbai University
Mumbai 08.2017
Skills
- Complaint resolution
- Training development aptitude
- Recordkeeping strengths
- Creative problem solving
- Administrative support
- Good listening skills
- Technical Support
- QA Reporting
- Quality control
- Staff education and training
- Client Service
- Office administration
- Report analysis
- Customer and client relations
- Filing and data archiving
- Staff Management
- Strategic Planning
- Employee training and development
- Database Management
- Improvement Recommendations
- Technical Analysis
- Documentation and Materials
- Technology Research
- Group Presentations
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Full Professional
Urdu
Professional
Timeline
Quality Assurance Analyst
Trackunit Inc.
03.2023 - Current
Automotive Data Researcher
J.D Power
04.2021 - 03.2023
Team Lead
TFT Global
06.2019 - 01.2021
Postgraduate Diploma Certificate - Human Resource Management
Fanshawe College London
Postgraduate Diploma Certificate - Advanced Communication For Professionals
Fanshawe College Of Applied Arts And Technology
Bachelor's - Mass Media
Mumbai University
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