Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

HARSH DHIMAN

Toronto,Canada

Summary

Customer service professional with over 2 years of experience in the field. Skilled in adhering to legal and company policies, preparing detailed reports, and maintaining professional relationships. Proficient in training employees and executing shrinkage prevention plans.

An experienced Loss Prevention Agent and Security guard adept at providing friendly, professional service while conducting surveillance and utilizing CCTV systems to deter theft. Works independently and is also a good team player to resolve security concerns.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Loss Protection Supervisor

Aspect logistics
Pickering, Ontario
08.2024 - 01.2025
  • Supervised a team of 15, managing weekly and weekend audits, patrols, inventory management, and ensuring warehouse safety standards.
  • Responded to warehouse spill calls, dispatched GDI cleaners, handled sick calls, and provided reception support by issuing access cards, and assisting guests.
  • Reported injury/accident incidents, dispatched security personnel, and provided gatehouse assistance during peak hours to maintain smooth operations.
  • Ensured team training compliance, maintained up-to-date training binders, and produced team reports and memos for management.
  • Maintained accurate yard check reports and supported warehouse performance expectations, ensuring timely and accurate data entries.

MOBILE PATROL SUPERVISOR (AT CNE)

EXECUTEK INTERNATIONAL
07.2024 - 10.2024
  • Implemented and managed routine patrols across the event venue to ensure the safety and security of all attendees and staff
  • Supervised and coordinated the activities of security guards, ensuring adherence to protocols and effective performance in maintaining a secure environment
  • Provided critical support to EMS services during emergencies, including injury, assault, and arrest situations, demonstrating quick decision-making and effective crisis management
  • Fostered a positive and safe atmosphere for guests, addressing concerns, managing conflicts, and maintaining high standards of customer service

Site Supervisor

Paragon security
Toronto, Ontario
06.2022 - 08.2024
  • Investigate disturbances, alarms, and unusual activities.
  • Improved overall security by conducting regular patrols, monitoring surveillance systems, and locking doors, entrances, and exits to secure the building.
  • Permitting authorized persons to enter the property upon identity verification, and by enforcing strict entry protocols.
  • Patrolled work sites to prevent vandalism and detect irregularities.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies
  • Monitored progress of construction works against contract requirements; identified discrepancies between actual works performed versus contractual requirements and reported any issues and delays immediately to upper management.

Education

International Transportation And Customs - Business

Seneca College
12-2022

Skills

  • Customer service
  • Use of Force
  • CCTV monitoring
  • Loss Prevention
  • Analytical thinking
  • Critical thinking
  • MS Word, Excel, PowerPoint
  • Organizational Prioritization Skills
  • Performance Assessment Strategies
  • Efficiency Enhancement

Certification

  • First Aid and CPR
  • G2 Driving License
  • Ontario Security License

References

Abdi Rahmansheikh, Building operator, 120 Bloor Street East, Toronto, ON, +1-(416) 660 8143

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Loss Protection Supervisor

Aspect logistics
08.2024 - 01.2025

MOBILE PATROL SUPERVISOR (AT CNE)

EXECUTEK INTERNATIONAL
07.2024 - 10.2024

Site Supervisor

Paragon security
06.2022 - 08.2024

International Transportation And Customs - Business

Seneca College

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HARSH DHIMAN