Harsh Darji
Ottawa,ON
Summary
Dynamic team leader with extensive experience at A&W, specializing in customer service and conflict resolution. Demonstrated success in training staff and optimizing operational efficiency through strategic inventory management. Dedicated to upholding high safety standards while cultivating a collaborative environment that enhances team performance and elevates customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader and Crew Member
A&W
Norwood, Canada
08.2024 - Current
- Welcomed guests and provided friendly, efficient service.
- Prepared and verified that food items met quality and safety standards.
- Maintained a clean, orderly work environment and completed assigned cleaning tasks.
- Processed orders on the POS system, handling payments and managing mobile orders.
- Served hot and cold beverages, ensuring correct presentation and customer satisfaction.
- Ensured cleanliness and sanitation in dining and kitchen areas, adhering to health and safety standards.
- Trained new team members on company policies and procedures.
- Monitored daily operations to ensure compliance with safety standards.
- Managed inventory levels to support operational efficiency.
- Provided feedback to team members to foster professional development.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Supervisior
Subway
Madoc, Canada
04.2024 - Current
- Provide excellent customer service and handle customer inquiries efficiently.
- Supervised daily operations to ensure efficient sandwich preparation and customer service.
- Managed inventory levels, ensuring fresh ingredients were always available for service.
- Enforced cleanliness and hygiene standards throughout the restaurant environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handle cash transactions and operate the POS system.
- Ensure timely stocking and inventory management.
Customer Service Associate
Family Mart Plus
Scarborough, Canada
01.2024 - 03.2024
- Accurately handled cash and processed transactions.
- Managed time and multitasked in a fast-paced setting.
- Operated the lottery machine for ticket sales, payouts, and maintenance.
- Understood and complied with lottery rules and regulations.
Education
Mechanical Technique-Plumbing - Skill Trades
Fleming College
Peterborough, ON08-2025
Completed Supply Chain Management - Business Administration And Management
Fleming College
Peterborough, ON08-2024
Bachelor of Mechanical Engineering - Mechanical Engineering
Gujarat Technological University
Gujarat, India05-2021
Skills
- Customer Service
- Conflict Resolution
- Verbal and written communication
- Deadline management
- Employee training
- Multitasking
- Task Prioritization
- Critical Thinking
- Problem Solving
- Decision-Making
- Team leadership
- Quality assurance
- Effective communication
- Performance improvement
- Analytical Skills
- Leadership
- Coordination
- Teamwork and collaboration
- SOP adherence
- Team supervision
- Daily workflow improvement
- Supply chain management
- Inventory management
- Team building
- Safety protocols
- Waste reduction
- Time management abilities
- Shift scheduling
Certification
WHMIS Certification
Food Handler Certification
Working at Heights
Food Handler Certification
Working at Heights
Availability
Full Time Available
Languages
English
Professional
Gujarati
Full Professional
Hindi
Full Professional
Timeline
Team Leader and Crew Member
A&W
08.2024 - Current
Supervisior
Subway
04.2024 - Current
Customer Service Associate
Family Mart Plus
01.2024 - 03.2024
Mechanical Technique-Plumbing - Skill Trades
Fleming College
Completed Supply Chain Management - Business Administration And Management
Fleming College
Bachelor of Mechanical Engineering - Mechanical Engineering
Gujarat Technological University