Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harsh Chaudhary

Toronto

Summary

Experienced Host and Bartender with strong customer service skills, delivering excellent guest experiences in fast-paced environments. Skilled in managing reservations, mixing drinks, and ensuring efficient, friendly service. Known for excellent communication, multitasking, and creating a welcoming atmosphere.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Host/ Senior Bartender

Ferro Bar & Cafe
06.2023 - 10.2024
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
  • Used cash registers and credit card machines to cash out customers.

Team Lead

Barburrito
03.2023 - 04.2024
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Observed packing operations to verify conformance to specifications.

Customer Service Executive

Suraj Enterprises
04.2024 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Education

Computer System Technician

George Brown College
Toronto, ON
04.2024

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Relationship building
  • Strategic planning
  • Workflow management

Certification

Smart Serve Certification

Timeline

Customer Service Executive

Suraj Enterprises
04.2024 - Current

Restaurant Host/ Senior Bartender

Ferro Bar & Cafe
06.2023 - 10.2024

Team Lead

Barburrito
03.2023 - 04.2024

Computer System Technician

George Brown College

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Harsh Chaudhary