Harsh Brahmbhatt
Edmonton,AB
Summary
Result driven retail professional with extensive experience at Freedom Mobile, excelling in customer engagement and sales. Proven track record in merchandise display and team leadership, consistently exceeding sales goals. Skilled in cash handling and active listening, fostering customer loyalty through exceptional service and effective problem resolution. Committed to enhancing store operations and team performance.
Overview
4
4
years of professional experience
Work History
Retail Specialist Keyholder
Freedom Mobile
04.2022 - Current
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Successfully drove new product lines to increase annual profits by [Number]%.
Retail Supervisor
Shoppers Drug Mart
07.2023 - 02.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
Customer Service Representative
Seven Eleven
06.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Business Administration
Norquest College
Edmonton, AB04.2023
Skills
- Store operations
- Brand awareness
- Merchandise display
- Data tracking
- Sales
- Teamwork and collaboration
- Time management
- Reliable and responsible
- Attention to detail
- Organizational skills
- Team leadership
- Active listening
- Positive customer engagement
- Cash handling
- Detail-oriented
- Flexible hours
Timeline
Retail Supervisor
Shoppers Drug Mart
07.2023 - 02.2024
Retail Specialist Keyholder
Freedom Mobile
04.2022 - Current
Customer Service Representative
Seven Eleven
06.2021 - 01.2022
Diploma - Business Administration
Norquest College
Similar Profiles
Naveen Henagama DOnNaveen Henagama DOn
Sales Associate at Freedom MobileSales Associate at Freedom Mobile
Irslan AhmadIrslan Ahmad
STORE MANAGER at Freedom MobileSTORE MANAGER at Freedom Mobile
Godfred EffahGodfred Effah
Customer Service Representative at Freedom MobileCustomer Service Representative at Freedom Mobile