HARSH ACHARYA
Brampton,ON
Summary
Seeking a new position where I can utilize my experience wide area of sales & marketing firm. Detail oriented problem solver with excellent analytical skills and a proven track record of working efficiently. Key strength in planning, problem solving and customer relations, work under pressure. Works well within a collaborative team environment as well as independently. Skilled at multitasking: recognized for dedication, strong work ethic.
Overview
18
18
years of professional experience
Work History
Operations Support Coordinator
Metro Supply Chain Group
05.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Dispatch Agent
Lastman’s Bad Boy Furniture
02.2021 - 01.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
Owner & Co-Founder
Veer Tours & Travels
06.2015 - 11.2020
- Attended calls from clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs, and accommodations
- Planning and guiding transportations, accommodations, insurance, and other travel services
- Consulted with customers to assess needs and propose optimal solutions.
- Deal with travel issues, complaints and refunds
- Manage budgets and maintain statistical and financial records
- Core Qualifications
- Managed day-to-day business operations.
- Excellent grasp of map reading and local geography
- Superior knowledge of short and fast routes to important passenger destination including airport & Metro stations
- Trained and motivated employees to perform daily business functions.
Associate Business Manager
Nature Care Eco Solutions Pvt. Ltd
03.2012 - 04.2015
- Manufacturer of 100% Biodegradable and Compostable products
- Conduct market research to identify selling possibilities and evaluate customer needs
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Prepare and deliver appropriate presentations on products/ services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team to achieve better results
- Dealing with Taj group of Hotels & Taj Palace Hotels for business worth $USD15,000 /month
- Managing corporate clients for their order and requirement such as ITC Hotels, Go Green Textile company & Eurekaforbes
- Coordinate with distributors and handle accounts and payments
- Communicating with international client for purchase of raw material
Information Retrieval Officer
Just Dial Ltd
03.2011 - 02.2012
- It is an Indian company providing local search services over the Phone, Web, Mobile and SMS
- Responsible for attending calls and providing information as requested by the caller, using a very user-friendly Software
- Ensure that appropriate information is provided while taking a call
- Ensure that the duration of the call is within the standardized Average Time Taken (ATT)
- Adhering to the quality norms
- Candidates will be provided with specialized training on the software to retrieve information on anything and everything under the sun
- Communicated with the marketing team to register companies in our data base.
Sales Executive
Tangent Furniture Pvt. Ltd
06.2009 - 01.2011
- Manufacturer & Importer of Home and Office furniture
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Would manage between 7-25 smaller budget clients a day
- Supported the branch achievement of target profit margins through innovative sales tactics
- Identified and developed business strategies to improve sales, attract customers and support new and existing accounts
- Coordinated furniture floor plans and accessories with color schemes
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Duty Manager
The Mobile Store
05.2007 - 02.2009
- Retail chain owned by ESSAR Group of Company, dealing in mobile phones and its accessories
- Collaborated with department team members and management/supervisory lead to actively provide customers with a great shopping experience while providing solutions to their electronics needs
- Contacted customers to follow up on previous purchases while suggesting new merchandise and informing them about promotions and upcoming events
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Education
Bachelor of Commerce -
Mumbai University
2008
Skills
- COMPUTER/SOFTWARE SKILL:
- MS Excel, Word & Outlook, Comfortable to use multi-user network system
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Operations Support Coordinator
Metro Supply Chain Group
05.2024 - Current
Dispatch Agent
Lastman’s Bad Boy Furniture
02.2021 - 01.2024
Owner & Co-Founder
Veer Tours & Travels
06.2015 - 11.2020
Associate Business Manager
Nature Care Eco Solutions Pvt. Ltd
03.2012 - 04.2015
Information Retrieval Officer
Just Dial Ltd
03.2011 - 02.2012
Sales Executive
Tangent Furniture Pvt. Ltd
06.2009 - 01.2011
Duty Manager
The Mobile Store
05.2007 - 02.2009
Bachelor of Commerce -
Mumbai University
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