HARSH ACHARYA
Brampton,ON
Summary
Seeking a new position where I can utilize my experience wide area of sales & marketing firm. Detail oriented problem solver with excellent analytical skills and a proven track record of working efficiently. Key strength in planning, problem solving and customer relations, work under pressure. Works well within a collaborative team environment as well as independently. Skilled at multitasking: recognized for dedication, strong work ethic.
Overview
18
18
years of professional experience
Work History
Operations Support Coordinator
Metro Supply Chain Group
05.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Dispatch Agent
Lastman’s Bad Boy Furniture
02.2021 - 01.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
Owner & Co-Founder
Veer Tours & Travels
06.2015 - 11.2020
- Attended calls from clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs, and accommodations
- Planning and guiding transportations, accommodations, insurance, and other travel services
- Consulted with customers to assess needs and propose optimal solutions.
- Deal with travel issues, complaints and refunds
- Manage budgets and maintain statistical and financial records
- Core Qualifications
- Managed day-to-day business operations.
- Excellent grasp of map reading and local geography
- Superior knowledge of short and fast routes to important passenger destination including airport & Metro stations
- Trained and motivated employees to perform daily business functions.
Associate Business Manager
Nature Care Eco Solutions Pvt. Ltd
03.2012 - 04.2015
- Manufacturer of 100% Biodegradable and Compostable products
- Conduct market research to identify selling possibilities and evaluate customer needs
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Prepare and deliver appropriate presentations on products/ services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team to achieve better results
- Dealing with Taj group of Hotels & Taj Palace Hotels for business worth $USD15,000 /month
- Managing corporate clients for their order and requirement such as ITC Hotels, Go Green Textile company & Eurekaforbes
- Coordinate with distributors and handle accounts and payments
- Communicating with international client for purchase of raw material
Information Retrieval Officer
Just Dial Ltd
03.2011 - 02.2012
- It is an Indian company providing local search services over the Phone, Web, Mobile and SMS
- Responsible for attending calls and providing information as requested by the caller, using a very user-friendly Software
- Ensure that appropriate information is provided while taking a call
- Ensure that the duration of the call is within the standardized Average Time Taken (ATT)
- Adhering to the quality norms
- Candidates will be provided with specialized training on the software to retrieve information on anything and everything under the sun
- Communicated with the marketing team to register companies in our data base.
Sales Executive
Tangent Furniture Pvt. Ltd
06.2009 - 01.2011
- Manufacturer & Importer of Home and Office furniture
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Would manage between 7-25 smaller budget clients a day
- Supported the branch achievement of target profit margins through innovative sales tactics
- Identified and developed business strategies to improve sales, attract customers and support new and existing accounts
- Coordinated furniture floor plans and accessories with color schemes
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Duty Manager
The Mobile Store
05.2007 - 02.2009
- Retail chain owned by ESSAR Group of Company, dealing in mobile phones and its accessories
- Collaborated with department team members and management/supervisory lead to actively provide customers with a great shopping experience while providing solutions to their electronics needs
- Contacted customers to follow up on previous purchases while suggesting new merchandise and informing them about promotions and upcoming events
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Education
Bachelor of Commerce -
Mumbai University
2008
Skills
- COMPUTER/SOFTWARE SKILL:
- MS Excel, Word & Outlook, Comfortable to use multi-user network system
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Operations Support Coordinator
Metro Supply Chain Group
05.2024 - Current
Dispatch Agent
Lastman’s Bad Boy Furniture
02.2021 - 01.2024
Owner & Co-Founder
Veer Tours & Travels
06.2015 - 11.2020
Associate Business Manager
Nature Care Eco Solutions Pvt. Ltd
03.2012 - 04.2015
Information Retrieval Officer
Just Dial Ltd
03.2011 - 02.2012
Sales Executive
Tangent Furniture Pvt. Ltd
06.2009 - 01.2011
Duty Manager
The Mobile Store
05.2007 - 02.2009
Bachelor of Commerce -
Mumbai University
Similar Profiles
Kulveer KaurKulveer Kaur
Material Handler at Metro Supply Chain GroupMaterial Handler at Metro Supply Chain Group
MD SAKIB MIAMD SAKIB MIA
Operations Support Team Lead at Metro Supply Chain GroupOperations Support Team Lead at Metro Supply Chain Group
Rupesh LamaRupesh Lama
Reach Truck Operator at Metro Supply Chain GroupReach Truck Operator at Metro Supply Chain Group
Gowry NavaneethanGowry Navaneethan
Packager at BelvikaPackager at Belvika
Ria JimmyRia Jimmy
Volunteer at Brampton LibraryVolunteer at Brampton Library