HARSH ACHARYA
NORTH YORK,ON
Summary
Highly organized Dispatch Agent experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Dispatch Agent
Lastman’s Bad Boy Furniture
02.2021 - Current
- Coordinated with office personnel
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Sr. Customer Service Executive
Veer Tours & Travels
06.2015 - 11.2020
- Attended calls from clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs, and accommodations
- Planning and guiding transportations, accommodations, insurance, and other travel services
- Deal with travel issues, complaints and refunds
- Completed trip sheets and daily paperwork
- Coordinated with office personnel
- Manage budgets and maintain statistical and financial records
- Core Qualifications
- Excellent grasp of map reading and local geography
- Superior knowledge of short and fast routes to important passenger destination including airport & stations
- Outstanding customer service and communication skills
Sr. Marketing Executive
Nature Care Eco Solutions Pvt. Ltd
03.2012 - 04.2015
- Manufacturer of 100% Biodegradable and Compostable products
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products/ services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team to achieve better results
- Dealing with Taj group of Hotels & Taj Palace Hotels for business worth Rs
- 10 lakh /month
- Managing corporate clients for their order and requirement such as
- ITC Hotels
- Go Green Textile company
- Eurekaforbes
- Coordinate with distributors and handle accounts and payments
- Communicating with international client for purchase of raw material
Information Retrieval Officer
Just Dial Ltd
03.2011 - 02.2012
- It is an Indian company providing local search services over the Phone, Web, Mobile and SMS
- Responsible for attending calls and providing information as requested by the caller, using a very user-friendly Software
- Ensure that appropriate information is provided while taking a call
- Ensure that the duration of the call is within the standardized Average Time Taken (ATT)
- Adhering to the quality norms
- Candidates will be provided with specialized training on the software to retrieve information on anything and everything under the sun
- Communicated with the marketing team to register companies in our data base.
Sales Executive
Tangent Furniture Pvt. Ltd
06.2009 - 01.2011
- Manufacturer & Importer of Home and Office furniture
- Assisted customers with their requirement
- Would manage between 7-25 smaller budget clients a day
- Supported the branch achievement of target profit margins through innovative sales tactics
- Identified and developed business strategies to improve sales, attract customers and support new and existing accounts
- Coordinated furniture floor plans and accessories with color schemes
- Always met company's standards for monthly goals
- Met target sales of about Rs
- 2 lakh /day
Duty Manager
The Mobile Store
05.2007 - 02.2009
- Retail chain owned by ESSAR Group of Company, dealing in mobile phones and its accessories
- Collaborated with department team members and management/supervisory lead to actively provide customers with a great shopping experience while providing solutions to their electronics needs
- Contacted customers to follow up on previous purchases while suggesting new merchandise and informing them about promotions and upcoming events
- Managed expenses and stock inventory
- Collected data and instruction from senior officials & briefed the store staff accordingly
- Achieved sales target of Rs.1 lakh /day.
Education
University of Mumbai
Mumbai 2008
Skills
- COMPUTER/SOFTWARE SKILL:
- MS Excel, Word & Outlook, Comfortable to use multi-user network system
- Progress Tracking
- Efficient Routing
- Delivery Routes
- Team Meetings
- Delivery Truck Direction
Timeline
Dispatch Agent
Lastman’s Bad Boy Furniture
02.2021 - Current
Sr. Customer Service Executive
Veer Tours & Travels
06.2015 - 11.2020
Sr. Marketing Executive
Nature Care Eco Solutions Pvt. Ltd
03.2012 - 04.2015
Information Retrieval Officer
Just Dial Ltd
03.2011 - 02.2012
Sales Executive
Tangent Furniture Pvt. Ltd
06.2009 - 01.2011
Duty Manager
The Mobile Store
05.2007 - 02.2009
University of Mumbai
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