Harsamreet Kaur
Kitchener,ON
Summary
Hardworking dentist with proactive management skills and extraordinary dental literacy with experience in versatile medical environments. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
3
3
years of professional experience
Work History
Manager/Client Support Specialist
KW Habilitation
2023.03 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Conducted case management activities and services with multidisciplinary team.
Assistant Clinic Manager
Park Haven Dental Clinic
2022.07 - 2023.04
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Chairside assistance to the dentist on duty during high rush hours.
- Reading and communicating X-ray report of patients.
- Providing makeshift assistance to patients while they wait for the dentist on duty.
Junior Dental Assistant
Adesh Institute Of Dental Sciences And Research Bathinda
2020.05 - 2022.05
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized rooms and prepped equipment and instrument for several procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
Education
Master of Advanced Studies - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2023
Associate of Applied Science - Dental Surgery
Adesh Institute of Dental Sciences And Research
Bathinda, India06.2020
Skills
Patient communication
Radiography
Chairside assistance
Dental terminology
Billing and filing claims
Payworks/ADP
Sterilization and safety protocols literacy
Record keeping
Timeline
Manager/Client Support Specialist
KW Habilitation
2023.03 - Current
Assistant Clinic Manager
Park Haven Dental Clinic
2022.07 - 2023.04
Junior Dental Assistant
Adesh Institute Of Dental Sciences And Research Bathinda
2020.05 - 2022.05
Master of Advanced Studies - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Associate of Applied Science - Dental Surgery
Adesh Institute of Dental Sciences And Research
Similar Profiles
Gilmy SajuGilmy Saju
Direct Support Professional Supervisor (Part-time) at KW HabilitationDirect Support Professional Supervisor (Part-time) at KW Habilitation
Simranpreet KaurSimranpreet Kaur
Direct Support Professional at KW HabilitationDirect Support Professional at KW Habilitation
Tobey DikeTobey Dike
Technical Support Representative at KW HabilitationTechnical Support Representative at KW Habilitation