Harry Ka Chai Leung
Telford
Summary
Dynamic customer support professional with a proven track record at Bank of China, excelling in problem-solving and effective communication. Recognized for reducing call handling time while enhancing client satisfaction through empathetic listening and efficient issue resolution. Adept at navigating multiple software systems to streamline operations and improve service delivery.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Bank of China
03.2024 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Clubhouse Employee
Shun Tak
12.2023 - 03.2024
- Collaborated with other departments to ensure seamless integration of services, enhancing overall member experience.
- Provided support during special events by setting up equipment, managing registrations, and assisting guests as needed.
- Organized group activities that fostered camaraderie among Clubhouse members while also supporting their personal interests or hobbies.
- Enhanced member experience by providing exceptional customer service and promptly addressing their needs.
Education
Bachelor In Social Science - Criminology
Nottingham Trent University
Nottingham07.2023
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Answering questions
Languages
English
Professional Working
Timeline
Call Center Representative
Bank of China
03.2024 - 12.2024
Clubhouse Employee
Shun Tak
12.2023 - 03.2024
Bachelor In Social Science - Criminology
Nottingham Trent University
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