Harry Verma
Bradford
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Uber Driver
Uber
11.2019 - Current
- Navigated optimal routes to enhance passenger experience and reduce wait times.
- Maintained vehicle cleanliness and functionality to ensure safety and efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Adapted to diverse passenger needs, ensuring a comfortable ride for all clients.
Field Service Technician - FTTH
Bell Technical Solutions
07.2022 - 05.2023
- Installed, activated, and troubleshot FTTH (Fiber-to-the-Home) services including internet, TV, and voice for residential and business customers
- Performed fiber splicing, termination, testing, and signal verification using OTDR and power meters
- Diagnosed and resolved service issues related to fiber drops, ONTs, modems, routers, and inside wiring
- Conducted service upgrades, repairs, and preventive maintenance while meeting Bell quality and safety standards
- Interpreted network diagrams, work orders, and schematics to complete installations efficiently
- Ensured compliance with health & safety regulations, ladder safety, and confined space procedures
- Delivered excellent customer service by explaining services, equipment usage, and resolving concerns on-site
- Maintained accurate documentation of work orders, test results, and materials using Bell systems
- Managed tools, vehicles, and inventory to ensure readiness for daily assignments
- Collaborated with dispatch, network operations, and technical support teams to resolve complex issues
Supervisor
Tim Hortons
04.2020 - 06.2022
- Supervised daily shift operations and supported team members during peak hours
- Assigned tasks, managed breaks, and ensured smooth workflow
- Maintained high standards of customer service, food safety, and cleanliness
- Handled cash, balanced tills, and assisted with opening and closing procedures
- Resolved customer concerns professionally and efficiently
- Trained and coached new employees while supporting team performance
- Acted as manager-on-duty in the absence of management
Education
Ontario College Diploma - Computer System Technician - Networking
St Clair College
Windsor, ON04-2019
Bachelor's Of Computer Applicatioons - Computer Applications Development
Punjabi University
Patiala, Punjab, India04-2017
Skills
- Customer service
- Problem-solving
- Excellent communication
- Organizational skills
- Customer relationships
- Decision-making
- Problem Solving and Analytic thinking
- Time Management
- Positive attitude
- Technical support
- Hardware and software installation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Field Service Technician - FTTH
Bell Technical Solutions
07.2022 - 05.2023
Supervisor
Tim Hortons
04.2020 - 06.2022
Uber Driver
Uber
11.2019 - Current
Ontario College Diploma - Computer System Technician - Networking
St Clair College
Bachelor's Of Computer Applicatioons - Computer Applications Development
Punjabi University