HARRY VANSIA
ERIN,ON
Overview
10
10
years of professional experience
Work History
Sales Team Leader
Meadowvale Toyota
07.2021 - Current
- Provided and facilitated consistent training opportunities with sales team to maximize team knowledge and performance leading to produce $200,000 in revenue per month
- Mentored sales team on best practices and providing advice and guidance to improve sales performance
- Developed and implemented monthly promotional strategies and sales-incentive programs
- Addressed customer inquiries and provided expert sales and negotiation support to all sales advisors
- Created and maintained a high level of morale resulting in reduced employee turnover rate
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Forecasted sales to management and collaborated to recruit and build effective sales team.
- Monitored sales team performance and provided constructive feedback.
- Built relationships with customers and community to promote long term business growth.
- Drove store revenue by offering customers accessories, protection products and extended warranties to complete selections.
- Met existing customers to review current vehicle payments and expand sales opportunities.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers
Operations Advisor
Tesla Motors Inc
09.2018 - 07.2021
- Actively engaged with customers to assess their needs and identified opportunities to ensure full potential of service is realized, ultimately resulting in high degree of customer satisfaction
- Managed the entire customer life cycle from taking the order and assisting with completing credit applications to delivering the vehicle and maintaining customer relationships for approximately 500 customers per quarter
- Educated customers on payment methods such as financing and leasing, specifically explaining the differences and impact to the customer so that they could be in a better position to make a decision
- Accountable for customer communication to improve delivery logistics and ensuring customers are prepared for their delivery appointment ultimately enhancing customer experience and maintaining above 90% satisfaction score
- Worked closely with the team to ensure smooth transitions for customers toward a successful delivery appointment
- Provided detailed orientations for customers when picking up their new vehicle from the store ensuring customers feel safe and comfortable to drive the vehicle
- Cross-trained in sales and utilized sales background from previous roles to contribute and often times surpass the sales targets
- Maximized delivery yield by analyzing vehicle arrival reports to ensure customers are scheduled in a timely order and maintained a 2-day dwell to safeguard sufficient real estate for incoming inventory
- Screened customer profiles for completion as a team lead and promoted an ownership mentality amongst team members ensuring completeness and accuracy
- Took the initiative of supporting vehicle registration for the delivery team to fulfill delivery yield target of 95% each quarter
- Supported the opening of a new location, fostering a relationship with the local DMV and demonstrating a full understanding of requirements and processes resulting in smooth opening with minimal disruptions
- Served as an escalation liaison for complex cases to support team members and management in effectively de- escalating customers and resolving conflicts
- Collaborated with the service team to rectify any vehicle quality concerns that arise from quality control checks and ensured quarterly due-bill rate remains below 5%
- Lead and coordinated project to develop business by organizing an offsite test drive event, which hosted nearly 300 customers ultimately converting to current sales and future leads
- Trained and coached new and current team members on day-to-day operations, financial institution standards and DMV procedures resulting in smooth onboarding and improved productivity
- Tracked and analyzed reports to determine needed improvements.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Co-Founder
Easy Dry Clean
09.2019 - 11.2020
- Co-founded a valet dry cleaning and wash & fold company that provides convenience to those who live busy lives
- Developed a mobile application to provide a fast and easy new way for customers to get their dry cleaning delivered to their doorstep
- Worked strategically to cultivate additional business within existing accounts as the primary point of contact
- Lead the development of the short and long-term business development strategy, working closely with the team to update on a monthly and quarterly basis
- Served as a first line escalation resource and focused on the successful resolution of customer issues
- Responsible for ensuring employees provided outstanding customer service in a highly competitive field through regular performance management
- Successfully set sales team’s weekly goals to meet and exceed sales quotas for each month
- Developed and closely monitored concise scope of work proposals, work-back schedules, and budgets
- Act as liaison between clients and internal teams, ensuring client expectations are well communicated, then met-or exceeded
- Recruited, trained and developed team to support clients demands and ensured sufficient staffing was provided
- Sourced and negotiated contract terms with wholesale dry cleaners and laundromats across Toronto to meet lower target costs increasing overall profitability
- Developed and managed all marketing campaigns including online advertising on social media outlets, trade shows, cold calling, and direct client presentations to help sales team achieve set targets
- Trained staff to provide top tier service and maintain client relationships to prospect for new client sales opportunities through referrals
- Analyzed operational gaps to drive quality improvements for customer satisfaction through customer surveys and direct feedback
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Established foundational processes for business operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Managed financial operations and investments to maximize profits and minimize costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Initiated strategy to drive company growth and increase market share and profitability.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Managing Partner
The Bookkeepers
06.2014 - 08.2019
- Responsible for business development through the generation of new sales leads, negotiation of contract terms with qualified prospects, and preparation of proposals and signing with new customers
- Drove and executed all sales strategies and lead the sales team to maximize revenues through direct selling efforts
- Motivated and inspired the sales team to exceed monthly and quarterly sales targets and performance metrics
- Delegated tasks to team members for successful completion of contracts fostering growth within the team by targeting areas of development
- Translated bookkeeping requirements and client requests to accounting staff for accurate financial reporting
- Responsible for on-site visitations to counsel clients on executive management, business planning, financial operations, budget analysis, business forecasts and business profit/loss
- Built and maintained client relationships on an on-going basis to further build clientele and create referral opportunities
- Prepared timely journal entries and maintained proper supporting documentation following all controls and procedures in place
- Performed bank reconciliation, analysis, and adjustments on a monthly basis, identifying reconciliation issues and resolving them in a timely manner
- Completed full accounting cycle for clients' companies and ensured all government-required documentation was filed according to deadlines
- Increased revenue by Number% with successful promotional strategies and reductions in costs.
- Completed bi-weekly payroll for company employees.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
- Trained new employees on accounting principles and company procedures.
Education
Undergraduate - Bachelor of Commerce
University of Ontario Institute of Technology
06.2014
Skills
- Negotiation
- Sales Management
- Client Relationship Management
- Strategic Thinking
- Team Leadership
- Mentoring and Training
- Business Development and Retention
- De-escalation and Conflict Resolution
Timeline
Sales Team Leader
Meadowvale Toyota
07.2021 - Current
Co-Founder
Easy Dry Clean
09.2019 - 11.2020
Operations Advisor
Tesla Motors Inc
09.2018 - 07.2021
Managing Partner
The Bookkeepers
06.2014 - 08.2019
Undergraduate - Bachelor of Commerce
University of Ontario Institute of Technology