Harry Sharma
Nanaimo,Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cook
Flavours of India
02.2022 - Current
- Managed opening and closing shift kitchen tasks.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Chef
Indian Frootland
08.2021 - 12.2021
- Utilized proper cleaning techniques to sanitize counters and utensils used in the preparation of raw meat, poultry, fish, and eggs.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Customer Service Representative
Brampton Convenience Store
02.2017 - 04.2017
- Managed timely and effective replacement of damaged or missing products.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cook
Asian Food Center
10.2016 - 04.2017
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
Customer Service Cashier
Happy Chef
11.2015 - 02.2016
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Customer Service Representative
Pizza Pizza
07.2015 - 10.2015
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Diploma - Animation And Graphic Designing
OXL Multimedia
Jalandhar, Punjab, India01-2014
High School Diploma -
Lyallpur Khalsa College
Jalandhar, Punjab04-2013
Skills
- Health and safety compliance
- Positive and professional
- Problem-solving
- Time management
- Hospitality service expertise
- Food handling
- Kitchen organization
- Grilling
- Cooking
- Special diets
- Culinary art
Certification
First-Aid certificate
Serve It Right Certified
Food Handler Certificate
Animation and Graphic designing
Live In Caregiver
Culinary Arts
Languages
English
Punjabi
Hindi
Timeline
Cook
Flavours of India
02.2022 - Current
Chef
Indian Frootland
08.2021 - 12.2021
Customer Service Representative
Brampton Convenience Store
02.2017 - 04.2017
Cook
Asian Food Center
10.2016 - 04.2017
Customer Service Cashier
Happy Chef
11.2015 - 02.2016
Customer Service Representative
Pizza Pizza
07.2015 - 10.2015
Diploma - Animation And Graphic Designing
OXL Multimedia
High School Diploma -
Lyallpur Khalsa College
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