Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harry Sharma

Ottawa,Canada

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Circle K
12.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Crew Member

Wendys Restaurant
04.2024 - Current
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Business Management & Entrepreneurship Diploma -

Algonquin College
Ottawa, ON
12.2024

High School Diploma - Arts stream

Sen Sec Smr School
12.2023

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Team collaboration
  • Customer satisfaction measurement

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Circle K
12.2024 - Current

Crew Member

Wendys Restaurant
04.2024 - Current

High School Diploma - Arts stream

Sen Sec Smr School

Business Management & Entrepreneurship Diploma -

Algonquin College

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Harry Sharma