Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Timeline
Generic

Harry Rawcliffe

Breslau,ON

Summary

Dynamic Tire and Lube Technician with a proven track record at Heffner Lexus, adept in vehicle diagnostics and maintenance scheduling. Excelled in team building and customer service at Express Oil Change significantly enhancing shop efficiency and client satisfaction.

Overview

3
3
years of professional experience

Work History

Tire and Lube Technician

heffner lexus
Kitchener, Ontario
02.2024 - 10.2025
  • Planned work procedures using charts, technical manuals and experience.
  • Ensured that all tools were properly stored after use in order to maintain a clean working environment.
  • Documented technical and system work performed for each vehicle on repair order.
  • Performed automotive preventive maintenance and inspected tires.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Disposed of used oil containers in accordance with local regulations.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Reviewed completed work and road-tested vehicles.
  • Educated customers about preventive maintenance services available to them.
  • Maintained records of all work performed according to company guidelines.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.

Lube Technician/Service Advisor

express oil change
Kitchener, Ontario
05.2022 - 02.2024
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Resolved customer complaints in an efficient and courteous manner.
  • Explained the features and benefits of products or services offered by the shop to customers.
  • Maintained records of customer interactions and transactions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • explained services to customers in a way they could easily understand
  • acted as shop manager running a team of lube technicians as needed

Education

High School Diploma -

Grand River Collegiate
Kitchener, ON
06-2023

Skills

  • teamwork
  • team building
  • management
  • sales
  • communication
  • Hand tools proficiency
  • Vehicle diagnostics
  • Bay maintenance
  • Customer service
  • Maintenance scheduling
  • Tire installation
  • Alignment adjustments
  • Technical aptitude
  • Lubrication services
  • Strong work ethic
  • Cost estimation
  • Service estimates

Volunteer Work

  • over 50+ hours volunteering with children's ski and snowboard lessons at chicopee ski resort.

References

  • Express Oil Change Manager, Jey Tharma-(226)748-9906
  • Lexus Service Manager, Michael Werner-(519)895-9125

Timeline

Tire and Lube Technician

heffner lexus
02.2024 - 10.2025

Lube Technician/Service Advisor

express oil change
05.2022 - 02.2024

High School Diploma -

Grand River Collegiate

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Harry Rawcliffe