Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harinderpreet Singh Mann

Information Technology
Montreal,QC

Summary

Astute Information technology graduate with versatile experience aligning towards commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls in troubleshooting hardware and software issues while maintaining quality and efficiency. Detail-oriented team player with strong organizational skills. Ability to manage multiple priorities with positive attitude.

Overview

6
6
years of professional experience
6
6
Languages

Work History

Aviation Screening Officer

CATSA
08.2023 - Current
  • Participated in regular evaluations conducted by higher government authorities, demonstrating proficiency in aviation screening techniques.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Cultivated interpersonal skills by building positive relationships with fellow officers and passengers.
  • Supported emergency response efforts by collaborating closely with airport authorities and first responders during critical events.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Exercised leadership capabilities by successfully motivating and inspiring others within tight deadlines and a fast-paced environment.

Technical Advisor L3

Vosker
01.2022 - 07.2023
  • Provided comprehensive training sessions for employees, fostering a more technologically adept workforce.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, improving customer service calls with prompt responses.
  • Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress and contributed technical oversight to assist team.
  • Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
  • Championed continuous improvement initiatives, regularly evaluating existing systems to identify areas for optimization or enhancement.
  • Solved complex technical issues those were escalated with proper investigate and research within timely manner to uplift service standards.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.

Technical Support Representative

Vosker
06.2020 - 12.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Tested new software and hardware prior to deployment.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
  • Identified issues, analyzed information and provided solutions to problems with active listening.

Dispatch Support Technician

EClerx Services
07.2018 - 05.2019
  • Managed high levels of call flow and responded to In-field technical support needs of on job technicians.
  • Maintained up-to-date knowledge on industry trends and emerging technologies, ensuring prompt resolution of complex issues.
  • Installed and configured operating systems and applications.
  • Configured hardware and granted system services permissions to new customers.
  • Monitored system performance to identify potential issues.
  • Collaborated with Service vendors to locate replacement components and resolve advanced problems.
  • Constructing unique and creative solutions to help on job service technicians facing difficulties, resulting in reduced times on job and improving daily job completions.
  • Developed strong communication and organizational skills through working on group projects recognizing discrepancies and addressing them for resolution.

Education

Post Graduation Diploma - Computer Networks And Security

Institut Supérieur D'Informatique
Montreal, QC
05.2021

Bachelor of Engineering - Computer Science Engineering

Chitkara University
Chandigarh, India
07.2018

Skills

Integrity and Honesty

undefined

Timeline

Aviation Screening Officer

CATSA
08.2023 - Current

Technical Advisor L3

Vosker
01.2022 - 07.2023

Technical Support Representative

Vosker
06.2020 - 12.2021

Dispatch Support Technician

EClerx Services
07.2018 - 05.2019

Post Graduation Diploma - Computer Networks And Security

Institut Supérieur D'Informatique

Bachelor of Engineering - Computer Science Engineering

Chitkara University

Similar Profiles

CREATE PROFILE
Harinderpreet Singh MannInformation Technology