Harry Bland
Waterloo,ON
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at the Crown and Cushion. Expert in customer service and quality control, adept at critical thinking and problem-solving. Successfully managed high-volume events and improved worksite efficiency, showcasing strong multitasking and active listening skills. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Bartender
Crown and Cushion
03.2022 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Customer Service Representative
Tesco Superstore
02.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Laborer
Paul Douglas Builders
02.2018 - 02.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Pizza Maker
Pizza Hut
07.2017 - 02.2018
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Monitored and maintained clean working areas and cooking surfaces.
Education
BTEC Diploma - Audio Engineering And Music Production
Farnborough College Of Technology
Hampshire, United Kingdom07.2019
Level 1 City And Guilds - Carpenter And Joiner
Aldershot Construction College
Hampshire, United Kingdom07.2018
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Critical Thinking
- Problem-solving abilities
- Quality Control
- Assertiveness
- Active Listening
Languages
English
Native or Bilingual
Timeline
Bartender
Crown and Cushion
03.2022 - 08.2024
Customer Service Representative
Tesco Superstore
02.2019 - 03.2022
Laborer
Paul Douglas Builders
02.2018 - 02.2019
Pizza Maker
Pizza Hut
07.2017 - 02.2018
BTEC Diploma - Audio Engineering And Music Production
Farnborough College Of Technology
Level 1 City And Guilds - Carpenter And Joiner
Aldershot Construction College
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