Summary
Overview
Work History
Education
Skills
Timeline
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Harroop Sandhu

Ottawa

Summary

Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.

Overview

7
7
years of professional experience

Work History

STORE MANAGER

Sunglass Hut
07.2023 - Current
  • Providing leadership and motivation to team members to increase productivity and efficiency within the store.
  • Training staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Interviewing and hiring prospective employees according to team needs.
  • Solving problems and resolving conflicts for team members and customers.
  • Overseeing day-to-day store operations to foster efficient and profitable operations.
  • Managing inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Creating weekly work schedules to meet staffing needs while controlling labor costs.
  • Evaluating customer feedback and complaints to locate weaknesses and improve service.

STORE MANAGER

Oak + Fort
07.2022 - 07.2023
  • Building relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Completing thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeding team goals and resolving issues by sharing and implementing customer service initiatives.
  • Overseeing inventory management through cycle counts, audits and shrinkage control.
  • Strengthening work flow productivity by hiring, managing and developing top talent.

TALENT ACQUISITION SPECIALIST

Konnected Agency
11.2021 - 06.2022
  • Conducting interviews by evaluating employment factors such as job experience, education, training skills, knowledge and abilities and other data relevant to the selection process.
  • Managing multiple clients and competing demands to attract qualified candidates and fill open positions while positioning the organization as an “ Employer of Choice”
  • Overseeing full cycle internal and external recruitment for all position levels and business units of the organization
  • Sourcing, screening, presenting offer, negotiating, and declining candidates
  • Ensuring legal compliance at any point of the talent acquisition life-cycle
  • Answering employment inquiries over phone, email and online platforms
  • Collaborating with Hiring Managers to create compelling job postings.

ASSISTANT STORE MANAGER

ROOTS
09.2019 - 11.2021
  • Supporting the daily operations of the store while acting in accordance with Roots principles and standards
  • Providing sales and customer service leadership to employees and also providing them sales goals to meet daily, weekly, monthly and yearly sales goals
  • Making schedules while managing time off requests and availability changes considering the hours provided to the store and sales goals
  • Performing and supervising store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facilities
  • Training new hires in accordance with Roots policies and procedures to deliver the best customer service along with multitasking in the store
  • Ensuring visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times in absence of a store manager

TEAM LEADER

GUESS ACCESSORIES
11.2018 - 09.2019
  • Training new hires to drive sales and meet daily sales goals
  • Making sure all the customers are greeted and helped
  • Assisting in visual merchandising of the store including windows, mannequins and working on stock as well
  • Opening/Closing the store by closing the tills, doing a daily sales recap with the team and securing facilities
  • Identifying customers needs and providing them with exceptional customer service while making amazing relationships with the customers and also training the team to do the same by demonstrating great leadership and customer service skills.

Education

CERTIFICATE - PHARMACEUTICAL MANUFACTURING

RED RIVER COLLEGE
Winnipeg, MB
01.2019

DIPLOMA - BIOLOGICAL SCIENCES

Northern Alberta Institute of Technology
Edmonton, AB
01.2018

Skills

  • Shift Scheduling
  • Store Operations Oversight
  • Team Building and Leadership
  • Inventory Management
  • Sales Strategies
  • Customer Service
  • Cash Management
  • Employee Supervision and Motivation
  • Recruiting and Hiring
  • Documentation and Reporting
  • Store Merchandising
  • Store Opening and Closing

Timeline

STORE MANAGER

Sunglass Hut
07.2023 - Current

STORE MANAGER

Oak + Fort
07.2022 - 07.2023

TALENT ACQUISITION SPECIALIST

Konnected Agency
11.2021 - 06.2022

ASSISTANT STORE MANAGER

ROOTS
09.2019 - 11.2021

TEAM LEADER

GUESS ACCESSORIES
11.2018 - 09.2019

DIPLOMA - BIOLOGICAL SCIENCES

Northern Alberta Institute of Technology

CERTIFICATE - PHARMACEUTICAL MANUFACTURING

RED RIVER COLLEGE

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Harroop Sandhu