Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Harroop Kaur

Surrey,Canada

Summary

Motivated and detail-oriented professional with experience in customer service, front desk operations, and team support. Known for excellent communication, time management, and problem-solving skills. Committed to providing a welcoming and efficient experience for all customers and team members.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

A&W Food Services of Canada Inc.
01.2024 - Current
  • - Greet customers with a friendly attitude and provide quick, helpful service.
  • - Maintain cleanliness and organization in the dining area.
  • - Help staff with coordination during busy hours to ensure fast service.
  • - Handle customer concerns politely and efficiently.

Club Lounge Assistant

Sheraton Vancouver Guildford Hotel
04.2024 - 06.2025
  • - Provide premium customer service to VIP guests in the Club Lounge.
  • - Maintain cleanliness and organization of lounge areas, including food and beverage stations.
  • - Assist with guest inquiries and special requests, ensuring a personalized experience.
  • - Coordinate with hotel departments to support seamless lounge operations.

Cashier / Customer Service

Pizzeria Ludica
07.2023 - 01.2024
  • - Managed customer orders and processed payments accurately.
  • - Provided excellent customer service and handled special requests.
  • - Maintained a clean and welcoming front area.
  • - Supported team members during peak times.

Customer Service

PADDA ROADLINES
05.2023 - 06.2023
  • - Answered calls and emails to assist customers with their logistics and delivery questions.
  • - Maintained delivery records and coordinated scheduling with drivers.
  • - Provided professional support to ensure customer satisfaction.
  • - Left due to relocation to Surrey.

Receptionist

Imperial Academy
01.2022 - 11.2022
  • - Answered phone calls and assisted with student inquiries.
  • - Managed payment processing and issued receipts.
  • - Maintained a clean, professional reception area.
  • - Spoke fluently with clients in English, Hindi, and Punjabi.
  • - Handled time-sensitive tasks and helped coordinate schedules.

Education

Associate of Arts -

Coquitlam College
Coquitlam, BC
04.2025

High School Diploma - Medical

Szs Public School, Nadala
Punjab
03.2020

Skills

  • - Customer Service
  • - Time Management
  • - Front Desk Operations
  • - Microsoft Word
  • - Team Support and Communication
  • - Fluent in English, Hindi & Punjabi

Certification

FoodSafe

Serving it right

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Work Type

Full Time

Timeline

Club Lounge Assistant

Sheraton Vancouver Guildford Hotel
04.2024 - 06.2025

Hostess

A&W Food Services of Canada Inc.
01.2024 - Current

Cashier / Customer Service

Pizzeria Ludica
07.2023 - 01.2024

Customer Service

PADDA ROADLINES
05.2023 - 06.2023

Receptionist

Imperial Academy
01.2022 - 11.2022

Associate of Arts -

Coquitlam College

High School Diploma - Medical

Szs Public School, Nadala

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Harroop Kaur