H. Bryce Thompson
WELLAND,ON
Summary
Results-driven professional with expertise in process improvement, team development, and operational efficiency. Proven track record in enhancing customer satisfaction through streamlined workflows and effective communication.
Overview
1
1
Language
17
17
years of professional experience
Work History
Service Department Manager
Clare's Cycle
Fenwick, ON
04.2026 - 09.2026
- Managed service department operations, ensuring timely and accurate repairs and maintenance.
- Collaborated with technicians to streamline repair processes, reducing turnaround times.
- Trained staff on customer service best practices to enhance client satisfaction.
- Assisted in inventory management, tracking parts availability for efficient service delivery.
- Spearheaded initiatives aimed at improving internal processes such as documentation standards and workflow organization within the service department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Department Manager
Advantage Autopro
Niagara Falls, ON
08.2024 - 03.2026
- Implemented scheduling systems for service appointments, optimizing workflow efficiency.
- Conducted regular quality checks on completed services to maintain high standards.
- Addressed customer inquiries and resolved complaints to improve service quality.
- Supported marketing initiatives by promoting service offerings to increase customer engagement.
- Implemented comprehensive preventive maintenance programs, resulting in fewer unexpected repairs and reduced downtime for clients.
- Enhanced communication between service technicians and customers by establishing clear expectations and maintaining open channels of communication.
- Oversaw recruitment efforts for the service department, selecting highly skilled technicians who contributed positively to the team dynamic.
Construction Site Supervisor
The Gild of Master Craftsmen
Fenwick, ON
10.2021 - 08.2024
- Supervised daily operations, ensuring compliance with safety regulations and project timelines.
- Coordinated subcontractor schedules to optimize workflow and minimize delays.
- Conducted site inspections, identifying potential hazards and implementing corrective measures.
- Collaborated with project managers on resource allocation and budget tracking for efficiency.
- Trained and mentored junior staff, enhancing team skills and performance standards.
- Coordinated crew and subcontractor work activities and materials acquisition and maintenance.
- Implemented process improvements that increased productivity while reducing waste on site.
- Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
- Conducted thorough quality assurance checks on completed work to guarantee adherence to industry standards and client expectations.
- Assisted in estimating costs for bid proposals while considering labor requirements, materials sourcing options, equipment needs, permit fees among other factors.
Automotive Maintenance Technician Trainer
Inspire Cayman
Grand Cayman
05.2019 - 09.2021
- Provided hands on training for young Caymanians ages ranging from 15 to 21 years old.
- Taught junior technicians on diagnostic techniques and repair procedures for skill development.
- Implemented best practices for safety protocols, reducing workplace hazards during maintenance operations.
- Developed training materials for students on equipment usage and maintenance procedures.
- Instructed students on knowledge of tools, automotive etiquette, safety standards and industry expectations.
- Maintained strict guidelines for pass/fail grading.
Plant Operator
BD Stevens Group
Truro, NS
11.2015 - 05.2019
- Operated and monitored equipment to ensure optimal production processes.
- Conducted routine maintenance checks to minimize downtime and maintain efficiency.
- Collaborated with team members to troubleshoot and resolve operational issues swiftly.
- Implemented safety protocols, ensuring compliance with industry standards and regulations.
- Trained new operators on machinery operation, enhancing overall team performance.
- Performed mechanical repair work and routine equipment maintenance.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Contributed to cost savings through efficient use of resources, including chemicals, water, energy, and raw materials.
- Conducted detailed record-keeping for all operational activities, aiding in process improvement analyses.
Auto Repair Shop Owner
Auto-trans Garage LTD
Bible Hill, NS
09.2011 - 09.2015
- Managed daily operations, ensuring efficient workflow and high-quality auto repair services.
- Oversaw financial management, including budgeting, invoicing, and expense tracking to maintain profitability.
- Trained and mentored staff on advanced automotive repair techniques and customer service best practices.
- Developed and implemented strategic marketing initiatives to enhance customer retention and attract new clients.
- Established strong vendor relationships to optimize parts procurement and reduce operational costs.
- Attracted new customers with engaging promotional events, special offers, and referral incentives designed to showcase the shop''s expertise.
- Implemented detailed record-keeping systems for accurate tracking of repairs, inventory, and billing information.
- Upheld rigorous quality control standards by conducting thorough inspections of completed repairs before releasing vehicles back to customers.
- Boosted employee morale with ongoing professional development opportunities and performance-based incentives.
- Maximized profits with careful budget management, monitoring expenses closely to minimize overhead costs.
Distribution Supervisor
Alumicor
Bedford, NS
06.2009 - 09.2011
- Started as day labourer in shipping department working hard and efficiently to be promoted to supervisor in less than one year.
- Collaborated with cross-functional teams to streamline supply chain processes for increased operational effectiveness.
- Supervised daily distribution operations, ensuring compliance with safety regulations and company policies.
- Coordinated scheduling and workflow management to optimize resource allocation and minimize delays.
- Implemented process improvements to enhance efficiency in product distribution and reduce errors.
- Collaborated with other departments to develop cross-functional solutions for logistical challenges.
- Coordinated inbound shipments from suppliers to maintain adequate inventory levels without overstocking products.
- Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand.
Education
Automotive Service Technician - Mechanics
Nova Scotia Community College
Dartmouth04-2013
No Degree - Business And Accounting
Saint Mary's University
Halifax05-2011
Skills
- Complex Problem-solving
- Verbal and written communication
- Active listening
- Process improvement
- Professional and courteous
- Team development
- Operations management
- Reliable and responsible
Languages
English
Full Professional
Timeline
Service Department Manager
Clare's Cycle
04.2026 - 09.2026
Service Department Manager
Advantage Autopro
08.2024 - 03.2026
Construction Site Supervisor
The Gild of Master Craftsmen
10.2021 - 08.2024
Automotive Maintenance Technician Trainer
Inspire Cayman
05.2019 - 09.2021
Plant Operator
BD Stevens Group
11.2015 - 05.2019
Auto Repair Shop Owner
Auto-trans Garage LTD
09.2011 - 09.2015
Distribution Supervisor
Alumicor
06.2009 - 09.2011
Automotive Service Technician - Mechanics
Nova Scotia Community College
No Degree - Business And Accounting
Saint Mary's University