Harrison Phan
Summary
I believe that I am a reliable business professional with experience in project management, process improvement that assists with streamlining business operations and reducing cost/time. Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Personally I want to continue to grow my range of knowledge and help achieve company and personal growth goals.
Overview
7
7
years of professional experience
Work History
Volunteer
City Of Calgary
05.2017 - 07.2017
- At Park and Play, I was tasked with the job of improving activities depending on the situation, watching over the kids and sometimes distributing lunch for them. This program was way for parents to have the ability to drop off kids to free a daycare like place so they can attend to other items.
Customer Service
Ghost Armor
09.2018 - 02.2023
- I'm assigned the task of quick thinking and memorization of different products and time of completion on the fly.
- I have gained a lot of experience in customer service and fast pace environments while working here. Because a customer could surprise you with a new phone you haven't seen before at anytime.
- In addition, I have learned to de-escalate situations where an upset customer is unhappy with the results or policies. I've become more stern and ensuring policies and being maintained while considering the customer frustrations.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Admin Support 2
Alberta Health Services
02.2021 - 12.2022
- My job here at health link is to answer phone calls from citizens and rapidly input information into our booking tool.
- Making sure everyone that calls gets booked in if possible and as fast as possible.
- Customers sometimes call into the wrong line with actually life threatening health issues and we must be able to stay calm and request for help to be sent to their location in a timely manner.
Warehouse and Training Manager
Health Science X
12.2021 - 02.2022
- I worked in many roles and assisted with various tasks. Training new employees of partnered companies which required me to be proactively monitoring, and responding to emails in a timely manner.
- Assisting with website backend tasking. Nothing heavy on coding but mostly design layout, employee database entry, and email automatic response designs.
- I also found myself working on a lot of work flows for the company in case they did require a new hire it would be easy for them to pick up on their job easier so we could roll out the product.
Large Business Support
Shaw Business
09.2022 - 01.2024
- Improved overall business efficiency by streamlining processes and implementing innovative solutions. Creating training documentation as I was learning new processes.
- Collaborated with cross-functional teams to optimize workflow and achieve desired results in an efficient manner.
- Maintaining maximum efficiency and confidentiality as I was involved in the enterprise and wholesale support department. Professionalism and consistency was a priority in this corporate environment.
Large Business Account Consultant
Rogers Business
01.2024 - Current
- After the merger with Shaw Business I had to maintain the outstanding service to clients and extend relationships for future business opportunities. Ensuring customers were not concerned that the big merger would cause any damage in the quality.
Education
High School Diploma -
St Mary's Highschool
Calgary, AB05.2020
Bachelor of Arts - Sociology
Mount Royal University
Calgary, AB04.2024
Skills
- Quick Learner
- French, English, and Vietnamese
- Works well in groups
- Attention to detail
- Proactive
- Independent
- Client Relationships
- Analytical thinker
Timeline
Large Business Account Consultant
Rogers Business
01.2024 - Current
Large Business Support
Shaw Business
09.2022 - 01.2024
Warehouse and Training Manager
Health Science X
12.2021 - 02.2022
Admin Support 2
Alberta Health Services
02.2021 - 12.2022
Customer Service
Ghost Armor
09.2018 - 02.2023
Volunteer
City Of Calgary
05.2017 - 07.2017
High School Diploma -
St Mary's Highschool
Bachelor of Arts - Sociology
Mount Royal University
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