Vivien Osayi
OTTAWA,ON
Summary
Dynamic business owner with proven success at Harvien Nigeria LTD, enhancing customer relations and driving sales growth. Expert in financial management and market research, consistently exceeding expectations. Skilled in customer service and attention to detail, leading teams to high performance. Increased sales revenue by 20% through strategic initiatives.
Overview
13
13
years of professional experience
Work History
Business Owner
Harvien Nigeria LTD
02.2024 - 06.2025
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Seamstress/Ladies/children Tailor
Apprenticeship
12.2019 - 11.2021
- Altered and hemmed [Type] and [Type] garments to create custom-fitted styles.
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Measured and cut fabric for garment construction according to customer specifications.
- Effectively collaborated with team members during large-scale production orders which resulted in meeting strict deadlines without compromising quality standards.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Consistently adhered to company safety protocols while operating sewing equipment, minimizing workplace accidents and ensuring the well-being of team members.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Meticulously maintained all sewing equipment, resulting in improved machine performance and reduced downtime.
Sales Manager
Stormy-Mart Nigeria LTD
10.2012 - 08.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Purchasing and re-stocking of all depleted goods.
Education
High School Diploma -
P C Business Training And Business College
Johannesburg, South Africa11.2012
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Languages
English
Full Professional
Interests
- Participating in cultural exchange programs and homestays
- Missionary work
Timeline
Business Owner
Harvien Nigeria LTD
02.2024 - 06.2025
Seamstress/Ladies/children Tailor
Apprenticeship
12.2019 - 11.2021
Sales Manager
Stormy-Mart Nigeria LTD
10.2012 - 08.2014
High School Diploma -
P C Business Training And Business College
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