Harrison Nwosu
Vancouver,Canada
Summary
An Administration professional with a MBA in Marketing, Bachelor's degree in Adult & Continuing education/Political Science and in Business administration with Solid foundation in business administration coupled with specialized expertise Psychology, adult and customer service relationship, I am well-equipped to pursue diverse career opportunities ranging from managerial roles in business entrepreneurship, blending their passion for both business and nature in innovative ways. An excellent team player, my key skills Leadership, communication, time management, problem-solving. Commended for honesty, active listening and attention to details.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
ROOTS
Oshawa, Ontario
08.2024 - 05.2025
- Delivered exceptional customer service by greeting and assisting customers, understanding their needs, and offering tailored product recommendations.
- Maintained strong product knowledge of Roots apparel and accessories to effectively upsell and cross-sell merchandise.
- Operated the point-of-sale (POS) system to process transactions accurately and efficiently, including cash, credit, exchanges, and returns.
- Helped with visual merchandising and stock replenishment to keep the store clean, organized, and aligned with brand standards.
- Supported team efforts to meet and exceed daily and weekly sales targets.
- Assisted in inventory counts and restocking to ensure product availability and accuracy.
- Resolved customer issues professionally, fostering loyalty and positive shopping experiences.
Store Associate
Mountain Warehouse
Burnaby, BC
12.2023 - 07.2024
- Greet customers warmly and assist them with their shopping needs.
- Provide product demonstrations and educate customers about product features and benefits.
- Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.
- Engage in upselling techniques to enhance customer experience and increase sales.
- Maintain an organized and clean shop environment, including restocking shelves as needed.
- Answer customer inquiries over the phone with professionalism and courtesy.
- Collaborate with team members to achieve sales goals and improve store performance.
- Assist in inventory management by tracking stock levels and reporting discrepancies.
Assistant Store Manager
Sky Cargo LTD
02.2021 - 11.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Administrative Assistant/ Sales Assistant
Sky Cargo LTD
05.2019 - 01.2021
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Provide administrative support, including meeting minutes, Prepare and distribute marketing/communication materials for Sky Cargo Ltd.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Give employees and staff scheduling and administrative support. Offer top-notch customer support to stakeholders, both internal and external.
- Explore, create, and carry out team wellness activities while reporting to the manager.
- Maintaining the customer database and ensure that all leads are responded to, detail- and results-oriented.
Advisory Associate( Internship)
PricewaterhouseCoopers(PWC) Nigeria
03.2018 - 01.2019
- Developed and implemented innovative strategies to increase the effectiveness of advisory board meetings.
- Answered incoming calls and emails from clients promptly and professionally.
- Provided administrative support to advisors, including scheduling appointments and managing calendars.
- Maintained up-to-date records of client portfolios and transactions in database system.
- Assisted with the onboarding of new clients by gathering required documentation.
- Developed strong relationships with customers by providing exceptional customer service.
Education
Post-Baccaleurate Diploma - Business Administration
Trent University Durham
Oshawa, ON01.2024
MBA - Marketing Management
Imo State University
Nigeria. Owerri05-2021
Bachelor of Arts - Adult & Continuing Education And Political Science
Enugu State University Of Science & Technology
Nigeria06.2017
Skills
- Advanced in Microsoft Excel, Microsoft Word, PowerPoint presentation, and Google Sheets
- Developed time management, written and verbal communication, and multi-tasking skills through daily activities in the workplace, group projects, academic courses, and professional work
- Detail-oriented and organized individual when working on clients' documents to ensure credibility and quality
- Project management: ability to plan, organize, and execute projects, including budgeting, scheduling, and resource allocation
- Typing proficiency, attention to detail, computer skills, numerical proficiency, organizational skills, adaptability, data security, problem-solving skills, financial literacy, leadership skills, strategic thinking, customer focus, sales, and marketing
- Customer service relationship management
- Loading and unloading, shipment palletization, supply ordering, and material handling
Certification
- Project Management
- OFA level First Aid and CPR
- Health Safety and Environment
- Unsafe Act and Recognition
Accomplishments
- Best Worker of The Year
- NYSC Youth Service Corp (NYSC)
- Problem Solving & Leadership
Timeline
Sales Associate
ROOTS
08.2024 - 05.2025
Store Associate
Mountain Warehouse
12.2023 - 07.2024
Assistant Store Manager
Sky Cargo LTD
02.2021 - 11.2023
Administrative Assistant/ Sales Assistant
Sky Cargo LTD
05.2019 - 01.2021
Advisory Associate( Internship)
PricewaterhouseCoopers(PWC) Nigeria
03.2018 - 01.2019
Post-Baccaleurate Diploma - Business Administration
Trent University Durham
MBA - Marketing Management
Imo State University
Bachelor of Arts - Adult & Continuing Education And Political Science
Enugu State University Of Science & Technology
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