HARRISON GICHUHI
SECURITY GUARD
Hamilton
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
SECURITY GUARD
G4S Secure Solutions, KENYA
02.2021 - 11.2023
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Completed full building and grounds patrols every 1hour to spot and investigate concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Participated in ongoing security training to stay updated on best practices and emerging threats, improving personal and team effectiveness.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Responded quickly to incidents and assessed active situations for security concerns.
SECURITY GUARD
Ministry Of Lands, Housing And Urban Development
03.2020 - 10.2020
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree -
KIKUYU COMMERCIAL COLLEGE
KIKUYU 05.2016 - 01.2020
No Degree - SECURITY GUARD
FLASH SECURITY
HAMILTON, ON 05.2023 - 08.2023
Skills
- Surveillance and Monitoring
- Access Control
- Emergency Response
- Inventory Management
- Communication and Teamwork
- Attention to Detail
- Continuous Improvement
- CCTV monitoring
Certification
CPR Certificate
Timeline
CPR Certificate
03-2025
Whims
03-2025
No Degree - SECURITY GUARD
FLASH SECURITY
05.2023 - 08.2023
SECURITY GUARD
G4S Secure Solutions, KENYA
02.2021 - 11.2023
SECURITY GUARD
Ministry Of Lands, Housing And Urban Development
03.2020 - 10.2020
No Degree -
KIKUYU COMMERCIAL COLLEGE
05.2016 - 01.2020
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