Harrison Gardner
San Francisco
Summary
Results-driven Supply Chain Professional with expertise in order management, logistics, and process optimization. Improved operational efficiency by streamlining workflows and utilizing data tools to reduce process times significantly. Strong in cross-functional collaboration and problem-solving, with a focus on building scalable solutions. Transitioning to a strategic supply chain role to leverage analytical strengths and enhance business impact.
Overview
4
4
years of professional experience
Work History
Customer Success Specialist
Premier Nutrition
Emeryville
08.2023 - Current
- Assisted in the development and spearheaded rollout of new customer portal, increasing order visibility and improving customer satisfaction
- Managed end-to-end order execution for Amazon($6M+ weekly), ensuring high OTIF performance across complex, high-volume SKUs
- Led root cause investigations on fulfillment discrepancies, implementing corrective actions to prevent recurrence
- Partner cross-functionally with inventory, planning, and sales teams to adhere to allocation, forecast, and customer requirements
- Built automated reporting tools using NetSuite and Excel, reducing manual processing time from multiple hours to under one hour
Logistics Analyst
Blackhawk Network
Pleasanton
09.2022 - 08.2023
- Managed inventory control, order management, and logistics planning for multiple retail customers to support seamless operations
- Coordinated with manufacturing warehouses, 3pls, and freight forwarders to ensure timely material delivery
- Managed inventory of multiple distribution partners nationwide and contributed to 300+ million units distributed annually to 60,000+ retail locations
Logistics/Operations Intern
OMNI ePartners- an Acosta Service
Scottsdale
01.2022 - 05.2022
- Processed purchase orders and created shipments while utilizing data analysis for informed decision-making
- Collaborated with vendors to streamline logistics processes and enhance customer relationship management
- Assisted in tracking SKU-level demand and analyzing performance to support effective replenishment decisions
- Analyzed and disputed chargebacks and shortages to regain lost revenue and correct operations moving forward
Education
Bachelor of Science - Supply Chain Management
W. P. Carey School of Business, Arizona State University
Tempe, AZSkills
- Advanced Excel
- Supply chain coordination
- Data analysis
- Inventory management
- Customer relationship management
- ERP Systems (NetSuite)
- Amazon Vendor Central
- Microsoft Office
- EDI documents (WebSpan)
- SQL (Beginner)
Leadership Experience
Philanthropy Chair, Phi Gamma Delta, Arizona State University
- Sharpened communication skills by formally reaching out to other organizations to plan joint events, executing (3) large events through two semesters
- Improved event participation by 35% through creative initiatives
Timeline
Customer Success Specialist
Premier Nutrition
08.2023 - Current
Logistics Analyst
Blackhawk Network
09.2022 - 08.2023
Logistics/Operations Intern
OMNI ePartners- an Acosta Service
01.2022 - 05.2022
Bachelor of Science - Supply Chain Management
W. P. Carey School of Business, Arizona State University