Harrisan Srimurugan-Kevin

• Maintained up-to date knowledge of policies regarding payments, returns and exchanges.
• Resolved service issues, coordinated return appointments and executed referrals to specialists.
• Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
• Implemented effective upselling techniques during interactions with customers, leading to increased sales revenue for the organization.
• Provided excellent customer care by quality communication and customer support.

• Developed client relationships and earned reputation for exceptional service.

• Handled over 50 calls per day signing up new customers, retrieving customer data and and resolving customer inquiries.

• Processed orders, service requests and applied information to customers.

• Investigated and corrected errors in client accounts and statements.

• Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.

• Educated customers about payment processing, support policies and procedures.