Harris Qureshi
Kitchener,ON
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
Challenger Motor Freight Logistics
01.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Primary account is Amazon, managing on time pick ups and deliveries and communicating with Carriers.
- Sourcing carriers for various available lanes.
- Involved in the bidding process to win additional Amazon lanes.
- Managing team members and training them how to update Amazon stakeholders through out the pick up and delivery process.
Dispatcher
Erb Transport
10.2019 - 01.2021
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with company drivers by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Planned local and cross border pick up and deliveries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Assisted customs representative with clearing shipments.
Logistics Track and Trace
Challenger Motor Freight Logistics
09.2018 - 10.2019
- Tracking and coordinating and communicating with challenger drivers and third party carriers about pick up and deliveries.
- Communicated and coordinated with carriers for any freight issues that arise until freight was delivered.
- Communicated and coordinated with internal team members. Such as operations, customer service, carrier sales, and Sales representatives.
- Handled client issues according to the client's operating procedures or escalated them if needed.
Education
Bachelor of Arts - Business Administration
Mcgill University
Montreal, Quebec06.2010
Skills
- Lead Generation
- Schedule Management
- Contract Negotiation
- Project Management
- Loadlink Software
- Tmw Software
Languages
English
Native or Bilingual
Hindi
Professional Working
French
Professional Working
Timeline
Account Manager
Challenger Motor Freight Logistics
01.2021 - Current
Dispatcher
Erb Transport
10.2019 - 01.2021
Logistics Track and Trace
Challenger Motor Freight Logistics
09.2018 - 10.2019
Bachelor of Arts - Business Administration
Mcgill University
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