Harris Lam
Vancouver,BC
Summary
Enthusiastic tenant support worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of support and assistance and training in supervision. Motivated to learn, grow and excel in community services.
Overview
20
20
years of professional experience
Work History
Program Support Worker - Part Time Plus
Lookout Housing Society
Vancouver, BC, BC
09.2020 - Current
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Part Time Funeral Assistant & Cremationist
Riverside Funeral Home & Crematorium
Delta, BC
11.2005 - Current
- Supported funeral director with all facets of funeral service coordination.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Supported cremator with operation of equipment and packaging of cremated remains.
- Greeted funeral guests and coordinated seating.
- Completed cremation processing, including transferring remains to chosen urn.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for pre & post service meetings.
- Worked with different customers to understand needs and provide customized service.
- Increased customer satisfaction by resolving immediate issues.
Senior Sales Manager
Executive Hotel Vancouver Airport
Richmond, BC
02.2013 - 05.2020
- Managed and motivated sales team to increase revenue in target time frame.
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Provided recommendations to promote brand effectiveness and product benefits, resulting in securing increased long-term accounts in targated time frame.
Education
Level 1 Funeral Director & Embalmer Certificate - Funeral Director & Embalmer Studies
BC Funeral Association
Victoria, BC07-2007
Cremationist Certificate
BC Funeral Association
Victoria, BC04-2007
BBA - Marketing
University Of Windsor
Windsor, Ontario08-1996
Skills
- Behavior mirroring
- Relationship development
- Community Resources
- Supervision
- Problem resolution
- Customer service
- Communications
- Client needs assessment
Timeline
Program Support Worker - Part Time Plus
Lookout Housing Society
09.2020 - Current
Senior Sales Manager
Executive Hotel Vancouver Airport
02.2013 - 05.2020
Part Time Funeral Assistant & Cremationist
Riverside Funeral Home & Crematorium
11.2005 - Current
Level 1 Funeral Director & Embalmer Certificate - Funeral Director & Embalmer Studies
BC Funeral Association
Cremationist Certificate
BC Funeral Association
BBA - Marketing
University Of Windsor
References
Tamara Tam - Project Manager - Executive Hotels & Resorts
- projectmanager@executivegroupdevelopment.com - 604-270-3288
Harold Kurtzke - Executive Hotel Vancouver Airport
- gm.richmond@executivehotels.net - 604-207-7150
Availabilities
Mondays - Wednesdays - All day
Mondays-Sundays-11pm-7am
Regions
Vancouver, New Westminster, Surrey