Summary
Education
Skills
Affiliations
Languages
Work Availability
Overview
Timeline
Work History
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HARRIET OBINYAN

HARRIET OBINYAN

Toronto,ON

Summary

Results-oriented professional with 10+ years experience in technical support, customer service, and team leadership within telecommunications and aviation. Proven ability to optimize workflows, resolve complex issues, and deliver exceptional service. Skilled in cross-functional collaboration, data-driven analysis, and process improvement. Currently enhancing technical expertise with a cybersecurity certification.

Education

MBA in Logistics and Supply Chain -

Coventry University
11.2015

Certificate - Cybersecurity Analyst

10Alytics:
11.2024 - Current

Certified in Cybersecurity

ISC2 Certification
11.2024 - 02.2025

Basics of Lean Six Sigma: Green Belt

Alison
08.2023 - 09.2023

Skills

  • Business Administration
  • Customer service
  • Problem Solving
  • Conflict Management
  • Tactful and diplomatic
  • Supervision and leadership
  • MS Office
  • SQL
  • Executive communication
  • Emotional intelligence
  • Document review
  • Remote and hybrid work
  • Logistics Management
  • Supply Chain Management
  • Program Management
  • Stakeholder management
  • Escalation management
  • Process oversight
  • Customer communications
  • Continuous development

Affiliations

  • I enjoy listening to books on audible and hosting family and friends.
  • Volunteered at a children's hospital in Dubai to support children with autism
  • Mentor girls pursuing careers under Biika (NGO) scholarship
  • High school track and field champion

Languages

English
Native language
English
Proficient (C2)
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

1
1

MBA | Customer Experience | Technical Support Trainer

Timeline

Technical Support Trainer

Rogers Communications
12.2024 - Current

Certificate - Cybersecurity Analyst

10Alytics:
11.2024 - Current

Certified in Cybersecurity

ISC2 Certification
11.2024 - 02.2025

Technical Support

Rogers Communications
03.2024 - 11.2024

Basics of Lean Six Sigma: Green Belt

Alison
08.2023 - 09.2023

Customer Service Team Lead

Emirates Airlines
07.2014 - 08.2019

International Flight Attendant

Emirates Airlines
02.2011 - 06.2014

MBA in Logistics and Supply Chain -

Coventry University

Work History

Technical Support Trainer

Rogers Communications
12.2024 - Current
  • Design, implement, and maintain effective training programs for technical support teams.
  • Coach and mentor technical support staff to enhance skills and performance.
  • Resolve escalated customer issues through technical advice and troubleshooting.
  • Utilize case management tools and workflows to improve support efficiency and customer satisfaction.

Technical Support

Rogers Communications
03.2024 - 11.2024
  • Provided timely and effective technical support to customers.
  • Resolved complex networking issues.
  • Provided technical support during installation, troubleshooting, testing, and commissioning.
  • Collaborated with stakeholders to understand support needs and define workflows.
  • Developed and documented support processes, ensuring compliance with policies

Customer Service Team Lead

Emirates Airlines
07.2014 - 08.2019
  • Ensured prompt and accurate handling of customer inquiries, providing performance feedback.
  • Enforced compliance with company safety, security, and quality standards.
  • Collaborated across departments to meet customer needs within established timelines.
  • Managed daily team operations, including scheduling and task assignment.
  • Documented escalations and resolutions.

International Flight Attendant

Emirates Airlines
02.2011 - 06.2014
  • Collaborated with senior teams to deliver premium products and services, ensuring customer satisfaction.
  • Resolved customer service complaints professionally.
  • Demonstrated safety equipment and procedures in line with FAA guidelines.

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