Harriet Morales
Stephenville,NL
Summary
Dynamic and compassionate Personal Care Attendant with a proven track record at Bay St George Long Term Care, adept in client relationship management and medical equipment operation. Excelled in providing emotional support and comprehensive care, enhancing client wellbeing. Skilled in multitasking and organization, significantly improving patient satisfaction and safety.
Overview
17
17
years of professional experience
Work History
Personal Care Attendant
Bay St George Long Term Care
Stephenville Crossing, NL
01.2024 - Current
- Worked alongside healthcare professionals to coordinate care for clients with complex conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Offered emotional support when needed establishing trust between me as the attendant and my patient.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Swing Manager
McDonald's Restaurant
Saint John, NB
10.2017 - 12.2023
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
Training Coordinator
Jhpiego Corporation, Affiliate of Johns Hopkins University
Davao City, Philippines
01.2015 - 12.2015
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
Project Coordinator
CLAFI PRISM2
Davao City, Philippines
09.2012 - 06.2014
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
Business Development Manager
Philam Life
Davao City, Philippines
03.2011 - 08.2012
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
- Prepared sales presentations for clients showing success and credibility of products.
Medical Representative
Terramedic Inc.
Davao Del Norte, Philippines
06.2008 - 12.2010
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Education
Bachelor Of Science In Nursing -
Brokenshire College
Davao City, Philippines 05.2008
Skills
- Client relationship management
- Mobility support
- Compassionate caregiving
- Patient care
- Safety awareness
- Privacy and confidentiality
- Emotional support
- Meal preparation
- Transfer techniques
- Medical equipment operation
- Companionship
- Respectful and compassionate
- Problem-solving
- Time management
- Elderly care
- Multitasking and organization
- Daily living assistance
- Verbal
- First aid and safety
- Flexible schedule and availability
- Language fluency
- Verbal and written communication
- Active listening
- Team collaboration
- Compassion and empathy
Languages
English
Timeline
Personal Care Attendant
Bay St George Long Term Care
01.2024 - Current
Swing Manager
McDonald's Restaurant
10.2017 - 12.2023
Training Coordinator
Jhpiego Corporation, Affiliate of Johns Hopkins University
01.2015 - 12.2015
Project Coordinator
CLAFI PRISM2
09.2012 - 06.2014
Business Development Manager
Philam Life
03.2011 - 08.2012
Medical Representative
Terramedic Inc.
06.2008 - 12.2010
Bachelor Of Science In Nursing -
Brokenshire College