Hi, I’m
Harriet Aggor
Hamilton,ON
Summary
Dynamic leader with proven success at Translink Hotel, enhancing customer satisfaction and team productivity through effective communication and decision-making. Skilled in customer service and computer applications, adept at driving performance and profitability. Demonstrates adaptability and a positive attitude, achieving significant results in fast-paced environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
years of professional experience
1
Certification
Work History
Translink Hotel
Manager
11.2021 - 08.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cocoa Health and Extension Division- Cocobod
National Service Personnel
11.2020 - 09.2021
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Osilla Institute For Healthcare Personnels
from Personal Support Worker
04-2025
University Overview
- Completed Coursework: Blended Standard First Aid and CPR/AED Level C, [2025]
- Completed Coursework: Food Safety Training and Certification, [2025]
University of GhanaAccra,Ghana
Bachelor of Science from Psychology
11-2021
University Overview
- Eastern Regional Hospital, Koforidua, Ghana Completed 2018
- Thesis Paper: The role of social media on sociability and self-esteem among University of Ghana students.
- Junior Editor, Editorial Board, 2015 to 2016
- President, St. Vincent de Paul Society, 2016 to 2017
- President, Lectors' Society, 2016 to 2017
- Public Relations Officer, Editorial Board, 2016 to 2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Clear communication
- Skype
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of six staff members.
- Effectively handled a highly sensitive guest complaint involving a misplaced item, ensuring a professional and diplomatic resolution. Maintained the hotel’s reputation by liaising with law enforcement, reassuring the client, and ultimately fostering a positive outcome where the guest acknowledged the misunderstanding and extended an apology.
Languages
English
Native or Bilingual
Spanish
Elementary
Certification
- First Aid and CPR/AED Level C Certification –F.A.S.T. Rescue Inc
- Certified Food Handler- Probe It Food Safety Training and Certification
Interests
- Avid Reader
- I like trying new recipes and food trends.
Timeline
Manager
Translink Hotel
11.2021 - 08.2024
National Service Personnel
Cocoa Health and Extension Division- Cocobod
11.2020 - 09.2021
Osilla Institute For Healthcare Personnels
from Personal Support Worker
University of Ghana
Bachelor of Science from Psychology
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