Summary
Overview
Work History
Education
Skills
Timeline
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Harpreet Singh Pangli

Victoria,BC

Summary

Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting.

Hardworking in customer service bringing 8+ years of experience performing diverse maintenance and repair duties.

Overview

9
9
years of professional experience

Work History

Field Technician

Telus Communication
Victoria, BC
02.2021 - Current
  • Utilized safety practices with no complaints or accidents.
  • upsell new products and deals.
  • Install New services like Internet, tv on Fibre Optic.
  • Performed troubleshooting and diagnostics of malfunctioning equipment.

Configuration Technician

Micro Serve
Victoria, BC
10.2020 - 02.2021
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Monitored network hardware operations to evaluate proper configuration.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Protecting client data by wiping, destroying, and process computer hard drives

Asst. Manager

Chevron Canada
Fraser Lake, BC
05.2016 - 08.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security and handled incidents calmly.

Education

Computer Systems Technician - Network Systems -

Mohawk College of Applied Arts And Technology
Hamilton, ON
2015

Bachelors of computer Application (B.C.A) -

DIMT College

Skills

  • Project Direction
  • Strong Technical Conceptual Understanding
  • Proficient in Desktop Virtualization
  • Excellent communication and interpersonal Skills
  • Ability to write routine reports and correspondence
  • Knowledge of Programming in c, c, Visual Basic 60 and SQL
  • 8 years of Customer Handling Experience and Holding a Valid Class 2 Driving License

Timeline

Field Technician

Telus Communication
02.2021 - Current

Configuration Technician

Micro Serve
10.2020 - 02.2021

Asst. Manager

Chevron Canada
05.2016 - 08.2018

Computer Systems Technician - Network Systems -

Mohawk College of Applied Arts And Technology

Bachelors of computer Application (B.C.A) -

DIMT College

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Harpreet Singh Pangli