Harpreet Singh Gill

Dynamic Customer Service Representative with a proven track record at The Next Level Nutrition, where I enhanced customer satisfaction and efficiently resolved escalated calls. Skilled in active listening and critical thinking, I excel in delivering informed product recommendations and solutions, showcasing exceptional problem-solving abilities and a commitment to excellence.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

• [First Aid & CPR/AED Level C CSA] [CANADIAN RED CROSS]

1. Customer Service: Assisted customers in selecting supplements tailored to their fitness goals and health needs, resulting in improved customer satisfaction.

2. Sales Expertise: Achieved a consistent monthly sales target by promoting high-demand products and offering personalized recommendations.

3. Product Knowledge: Developed in-depth knowledge of various supplements, including benefits, ingredients, and usage, to educate customers and increase sales.

4. Inventory Management: Monitored and replenished stock to ensure availability of high-demand items while maintaining organized shelves and displays.

5. Cash Handling: Processed daily transactions, including cash, card, and digital payments, ensuring accurate end-of-day balancing.

6. Visual Merchandising: Designed attractive product displays to increase customer engagement and boost sales.

7. Team Collaboration: Worked closely with fellow team members to maintain a smooth operation, handle large volumes of customers, and resolve any issues efficiently.

8. Customer Retention: Developed relationships with repeat customers by providing consistent, personalized service and follow-up recommendations.