Harpreet Singh Gill
Edmonton,AB
Summary
Dynamic Customer Service Representative with a proven track record at The Next Level Nutrition, where I enhanced customer satisfaction and efficiently resolved escalated calls. Skilled in active listening and critical thinking, I excel in delivering informed product recommendations and solutions, showcasing exceptional problem-solving abilities and a commitment to excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
The Next Level Nutrition
05.2023 - 07.2024
- Cross-trained and provided backup support for organizational leadership.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
BBA - Business Administration
Northern Alberta Institute Of Technology
Edmonton, AB08.2029
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Complaint Handling
- Product Knowledge
- Team Development
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- [First Aid & CPR/AED Level C CSA] [CANADIAN RED CROSS]
Timeline
Customer Service Representative
The Next Level Nutrition
05.2023 - 07.2024
BBA - Business Administration
Northern Alberta Institute Of Technology
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