HARPREET KAUR
Moose Jaw,SK
Summary
A dependable and initiative-taking graduate with a positive attitude and ability to learn quickly, seeking a job where I can use my well-developed skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aggarwal Sweets
11.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Assembler
Loblaw Companies
05.2023 - 07.2023
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Monitored production to verify quality and completion of task in designated timeframes.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
Education
Post-Baccalaureate diploma - Global Business Management
Kwantlen Polytechnic University. BC
2023
Bachelor of Arts - undefined
Punjabi University
Skills
- Skilled in Final Assembly Processes
- Machining Familiarity
- Safety Rules and Operations Expertise
Languages
English
Professional Working
Punjabi
Native or Bilingual
Status
Open work permit
Availability
Full-time
Timeline
Assembler
Loblaw Companies
05.2023 - 07.2023
Customer Service Representative
Aggarwal Sweets
11.2021 - 01.2023
Post-Baccalaureate diploma - Global Business Management
Kwantlen Polytechnic University. BC
Bachelor of Arts - undefined
Punjabi University
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