Harpreet Kaur Kamboj
Brampton,Ontario (ON)
Summary
Dynamic Customer Service Representative with a proven track record at Crown Flooring & Design, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I developed a feedback system that led to actionable improvements, ensuring exceptional service and user experience. Proficient in data entry and relationship building.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Crown Flooring & Design
10.2022 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Bachelor of Science - Computer Science
DAV College
Punjab05-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
Timeline
Customer Service Representative
Crown Flooring & Design
10.2022 - 03.2025
Bachelor of Science - Computer Science
DAV College
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