Harpreet Kaur Grewal
Niagara Falls
Summary
Energetically led the team at Criveller cakes as Assistant Manager, Elevating customer satisfaction through insightful communication. Excelled in conflict resolution and performance coaching, significantly enhancing operational efficiency and team dynamics. Demonstrated exceptional problem-solving and leadership skills, ensuring smooth daily operations and positive outcomes.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Criveller cakes
Niagara Falls
03.2024 - 01.2025
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Early Childhood Care And Education
International College of Teachers And Trainers
London 01-2023
Skills
- Inventory management
- Performance coaching
- Customer insights
- Conflict resolution
- Operational oversight
- Team leadership
- Effective communication
- Problem solving
- Time management
- Multitasking and organization
Timeline
Assistant Manager
Criveller cakes
03.2024 - 01.2025
Early Childhood Care And Education
International College of Teachers And Trainers