HARPREET KAUR BHULLAR
Brampton,ON
Summary
Client relations professional with proven ability to manage client accounts and ensure satisfaction. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Representative Associate
Ingram Micro
01.2023 - 07.2025
- Responded to client inquiries, providing information about products, orders and services.
- Identified and resolved approximately 35 client-related issues, using their knowledge of company policies and procedures.
- Managed client accounts, including processing transactions, updating records and ensuring accuracy.
- Provided comprehensive product knowledge to clients, enabling them to make informed decisions.
- Streamlined internal processes for efficient client communication, reducing response time significantly.
- Played an active role in negotiations between clients and internal departments, leading to mutually beneficial agreements.
- Trained new hires on best practices for managing client accounts, contributing to improved team performance overall.
Office Administrator
Coldwell Banker Sun Realty, Brokerage
06.2022 - 12.2022
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Answered approximately 30 department emails within target timeframes to meet company communication targets.
- Communicated with office managers to understand department priorities and workload.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Oversaw effective file management to keep office records up-to-date.
- Coordinated weekly meetings and appointments for office staff.
- Generated comprehensive quality reports, presentations and spreadsheets, delivering to management within agreed deadlines.
- Greeted and welcomed visitors, alerting relevant staff of guest arrival.
- Provided exceptional secretarial support to Board members and senior management team.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
Repair Technician
Ingram Micro
01.2021 - 06.2022
- Responsible for set-up, testing, troubleshooting and modular repairs on electronics or
- Electromechanical equipment’s. Utilize basic electronic fundamentals and various testDevices. Collect and summarize test results on a database system.
- Identification and validation of product types; manufacturer, model and serial number
- Inspection and minor repairs on operations of home appliances, such as, Vacuums,
- Heaters, Deep Fryers, coffee machines etc.
- Inspection and minor repairs on operations of small electrical/gasoline appliances,such as lawn and garden equipment, power tools, generators, snow blowers etc.
- Inspection and minor repairs on gym equipment’s, such as treadmill machine, bikes, gym sets etc.
- Perform preventive maintenance and modular repairs by troubleshooting electronic
- Setup networks to test routers and switches.
- Flashing BIOS and resetting CMOS settings.
- Data erasure and re-imaging of laptops.
- Functionality test on computer hardware’s devices, for example testing motherboards,
- Inspections and minor repairs on printers and scanners.
- Functionality test of cellular devices and data erasure.
- Data erasure of storage devices, HHD, SSD, Flash drives and passport drives.
- Extract data erasure reports to validate secured sanitization of customer information’s.
- Adhere to documented procedures, product manuals to diagnose faults.
Education
Payroll Compliance Professional
National Payroll Institute
Toronto, ON01-2023
Business Administration
Algoma University
01.2020
Human Resources Management
Algoma University
01.2020
Bachelor of Science - Mathematics
Panjab University
01.2018
Skills
- Account reconciliation
- Excellent communication skills
- Data Entry
- ADP Workforce Now
- UKG Pro
- Payroll budget management
- Tax calculations
- QuickBooks Payroll
- Administrative support
- Microsoft Excel
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- Effective communication
- Problem-solving aptitude
Certification
- Financial Accounting - prepare financial statements, reconciliation of accounts, balance-end reports
- Payroll Compliance Legislation - federal and provincial legislation, statutory deductions.
- Payroll Fundamentals 1 - Regular and non-regular pay, termination pay, record of employment.
- Payroll Fundamentals 2 - Year-end documentation, remittances, reconciliations.
Timeline
Client Representative Associate
Ingram Micro
01.2023 - 07.2025
Office Administrator
Coldwell Banker Sun Realty, Brokerage
06.2022 - 12.2022
Repair Technician
Ingram Micro
01.2021 - 06.2022
Human Resources Management
Algoma University
Bachelor of Science - Mathematics
Panjab University
Payroll Compliance Professional
National Payroll Institute
Business Administration
Algoma University
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