Harpreet Thind
Maple Ridge,BC
Summary
Team-minded Training Store Manager with 6 years of experience training groups of employees in the Sherwin Williams industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Training Store Manager
Sherwin-Williams
03.2023 - Current
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted from Assistant Store Manager to Market manager and to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
Store Market Manager
Sherwin-Williams
03.2022 - Current
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Devised content strategy to effectively engage target audiences.
- Coordinated seasonal inventory transitions to ensure smooth sell-throughs while maximizing available floor space for new merchandise.
- Conducted market research to identify new opportunities and target markets.
- Maximized inventory turnover by optimizing stock levels, utilizing accurate forecasting methods, and minimizing shrinkage.
- Delivered exceptional financial performance with diligent budget management and cost control initiatives.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed store operations for optimal efficiency, streamlining processes and reducing overhead costs.
- Boosted employee morale by cultivating a positive work environment that encouraged teamwork and open communication.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Drove market growth by analyzing trends to identify opportunities for expansion or improvement in existing stores.
- Improved customer satisfaction with attentive service, quick issue resolution, and thorough followup.
- Continually maintained and improved company's reputation and positive image in markets served.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
New Store Assistant Market Manager (8601)
Sherwin Williams
05.2021 - 03.2022
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concern quickly and escalated major issues to supervisor
- Completed schedule inventory counts and supply audits to track shrinkage
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock level
- Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product records
- Interfaced with customers, determined needs, provided recommendations, answering customer questions and up-sold services
- Helped in inventory management and store cleanness Arranging Product Displays
- Reviewed company processes and suggested methods that would improve overall safety for all employees.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Assistant Market Manager (8890)
Sherwin Williams
03.2020 - 04.2021
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability
- Demonstrated respect, friendliness, and willingness to help whenever needed
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Helped in inventory management and store cleanness Arranging Product Displays
- Reviewed company processes and suggested methods that would improve overall safety for all employees.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Coordinator (8736)
Sherwin-Williams
11.2017 - 02.2020
- Demonstrated respect, friendliness, and willingness to help whenever needed
- Proved successful working within tight deadlines and fast-paced atmosphere
- Collaborated with team to achieve results
- Actively listened to customers, handled concern quickly and escalated major issues to supervisor
- Completed schedule inventory counts and supply audits to track shrinkage.
- Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product records
- Interfaced with customers, determined needs, provided recommendations, answering customer questions and up-sold services
- Increased sales on consistent basis by developing and maintaining key customer relationships
- Convert Shoppers into Loyal Customers
- Helped in inventory management and store cleanness Arranging Product Displays
- Reviewed company processes and suggested methods that would improve overall safety for all employees.
Education
Post Baccalaureate Diploma in Technical management and services -
KWANTLEN POLYTECHNIC UNIVERSITY
Surrey, BC01.2018
Master of science in Information Technology -
PUNJAB UNIVERSITY
Chandigarh, India01.2016
Bachelor of Computer Applications -
PUNJAB UNIVERSITY
Chandigarh, India01.2014
Skills
- P&L Management
- Technologically savvy
- Problem-solving abilities
- Customer Relations skills
- Relationship Building
- Active Listening
- Computer Skills
- Organization and Time Management
- Decision-Making
Accomplishments
- Hit back to back sale budgets. Grow store sales from 1.2M to 1.9 M.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Hobbies and Interests
- Reading Books
- Writing
- Internet Surfing.
- Gym
Certification
- Certified personal trainer
- Nutritionist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Training Store Manager
Sherwin-Williams
03.2023 - Current
Store Market Manager
Sherwin-Williams
03.2022 - Current
New Store Assistant Market Manager (8601)
Sherwin Williams
05.2021 - 03.2022
Assistant Market Manager (8890)
Sherwin Williams
03.2020 - 04.2021
Sales Coordinator (8736)
Sherwin-Williams
11.2017 - 02.2020
Post Baccalaureate Diploma in Technical management and services -
KWANTLEN POLYTECHNIC UNIVERSITY
Master of science in Information Technology -
PUNJAB UNIVERSITY
Bachelor of Computer Applications -
PUNJAB UNIVERSITY