HARPREET SINGH BEDI
Victoria,BC
Summary
Energetic & Compassionate recreation aide with hands-on experience in senior long-term care, assistant in designing and implementing engaging activities to enhance residents' physical and mental well-being. Skilled in fostering a positive and inclusive environment through personalized programming and one-on-one interactions. Committed to promoting joy and social interaction among elderly individuals.
Overview
5
5
years of professional experience
Work History
Driver
Blue Bird Taxi
Victoria, BC
12.2024 - Current
- Complied with established traffic rules ensuring safety compliance.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Operations Manager
Maple Kurier Corporation
Victoria, BC, Canada
01.2022 - 11.2024
- Monitor key performance indicators (KPIs) to ensure operational targets are met, and take proactive measures to address any issues
- Ensure a high level of customer satisfaction by maintaining excellent service standards and addressing any service-related issues promptly
- Collaborate with third-party vendors and partners to ensure seamless operations and adherence to service level agreements (SLAs)
- Lead and mentor a team of operations managers, supervisors, and delivery personnel, fostering a culture of excellence and continuous improvement
- Develop and implement strategies to optimize delivery routes, reduce operational costs, and improve overall efficiency
- Professionally and confidentially conducting inspections and monitoring in a highly regulated environment where compliance to operating standards and procedures is critical
Recreation Aide
Covenant Care
Calgary, Alberta
03.2020 - 12.2022
- Effectively performed for day-to-day for the preparation, implementation and evaluation of recreation programs that met a diverse population of residents
- Ensured that every resident is involved in identified recreational activities in order to meet the goals of the resident's recreational treatment plan
- Led, instructed, and motivated residents in individual and group leisure pursuits
- Setup and organized equipment needed for specific program(s), and oversaw residents involved by encouraging participation
- Followed safety policy and protocol in the community with residents and volunteers
- Effectively and professionally communicated with all facility departments
- Recorded and discussed residents' participation levels in programs
- Escorted, transported, and assisted residents to and from programs
- Other duties as assigned
Executive Coordinator
Primetime Logistics
Calgary, Alberta
01.2020 - 12.2022
- Worked with all departments and terminals to eliminate barriers in the movement of equipment and freight to maximize usage and minimize cost
- Engaged and monitored driver performance, route quality, efficiency, and that service standards are met by ensuring orders are out for delivery, and reviewing equipment needs to ensure all customer requirements were met
- Managed employee relationships and performance management within the terminals, fostering an environment of trust, open communication, and accountability
- Prepared reports on performance, freight damage, accidents and injuries, customers, and employees to provide insights and support decision-making
- Worked with the Director of Operations to forecast equipment and staffing needs based on volumes and customer demand
- Ensured the division is compliant with all safety, training, and regulatory requirements, organizational standards, and processes and policies
- Supported productivity, quality, and cost measurements & strategies to achieve desired operational results
Education
Diploma - Gerontology
St. Clair College
TorontoCertification - Pre- Health Sciences
Cambrian College
OntarioSkills
- Proficient in Microsoft applications (Word, PowerPoint, Excel)
- Strong analytical skills
- Problem-solving skills
- Interpersonal skills
- Verbal communication skills
- Written communication skills
Languages
English
Full Professional
Intellect And Knowledge
- Proficient in Microsoft application (word, powerpoint, excel)
- Strong Analytical and problem-solving skills
- Immaculate interpersonal, verbal and written communication skills
Timeline
Driver
Blue Bird Taxi
12.2024 - Current
Operations Manager
Maple Kurier Corporation
01.2022 - 11.2024
Recreation Aide
Covenant Care
03.2020 - 12.2022
Executive Coordinator
Primetime Logistics
01.2020 - 12.2022
Diploma - Gerontology
St. Clair College
Certification - Pre- Health Sciences
Cambrian College