Harpreet Singh
Calgary,AB
Summary
Dynamic leader with extensive experience at Fresh Prep, excelling in routing and dispatch while enhancing customer satisfaction. Proven track record in cost control and performance optimization, leveraging strong communication and problem-solving skills to drive team success and streamline operations. Committed to delivering innovative solutions that elevate service quality and operational efficiency.
Overview
17
17
years of professional experience
Work History
Lead -Shipping and Dispatch
Fresh Prep
Calgary, AB
02.2023 - Current
- Working successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions for deliveries on time .
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Doing Routing for Calgary, Edmonton, Red Dear, Canmore, Cochrane, Airdrie, Lethbridge and Calgary.
- Arranging the dispatch for the drivers in timing manner.
- Handling Queries on slack channel for drivers for smooth functioning.
- Utilized various software and tools to streamline processes and optimize performance.
Assistant General Manager
POPEYES LOUISIANA KITCHEN
Calgary, AB
08.2019 - Current
- Managing the store operation on daily bases
- Follow the brand standard and Maintaining food quality
- Training Team member from time to time for maximize team performance
- Ordering and Maintain food cost for maximum profitability of store
- Making schedule for store on weekly bases
- Safe and bank deposit to be done on daily bases
- Hiring and training new staff
- Worked closely with managers to schedule breaks and smooth running of shifts
- Keep Track of VOG and google review with star rating
- Keeping track of all delivery platform
- Checking maintenance and cleanliness meets brand standard
- Evaluated performance, adjusted strategies and sustainable operations
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
General Manager
Sandoz Hospitality Pvt. Ltd.
09.2017 - 11.2018
- Building & planning for Brand positioning
- Creating Strategy & Execution of plan to achieve the target
- Presentation development for Corporate Communications
- Maintaining P&L, Performance Statement, Formalizing Costing Reports, Training Schedules etc.
- Generating business through MNC’s, Corporates, Banks, retails, Embassies etc by personal meetings
- Developing & implementing continuous consumer engagement activities/events along with different liquor segments
- Planning & implementing new sales & Marketing strategies with the Marketing & Events team to enhance regular business
- Efficiently dealing with key media channels
- Efficiently dealing with all major magazine and radio channels for corporate tie up etc.
- Tie up with Liquor companies and Energy drinks accounts like Chivas, Diegeo, United Sprits, UB, foster, Corna, ITC, Moet Hanessy, Red Bull Burn, Barcardi etc
- Handling all major clients like, Barclays, RBS, HDFC, HSBC, Amex, Bank Of America, Citi Bank, Airlines, Embassies etc.
- Efficiently Handling MICE events
- Reporting to the Managing Director directly
Sr. Operation Manager
F Bar & Lounge (Ftv Hospitality Venture)
09.2008 - 09.2017
- Brand Positioning
- Business Development
- Conceptualize Events for inhouse and third party events
- Presentation development for Corporate Communications
- Generating business through MNC’s, Corporates, Banks, retails, Embassies etc by personal meetings
- Developing & implementing continuous consumer engagement activities/events along with different liquor segments
- Planning & implementing new sales & Marketing strategies with the Marketing & Events team to enhance regular business
- Involved in various new brand/ product launches with promotional activities and after parties
- Efficiently dealing with key media channels/ newspaper like HT, DT, NDTV, Asian Age, Mid Day, CNIBN, ZEE, P7, zoom etc.
- Efficiently dealing with all major magazine and radio channels for corporate tie up etc.
- Handling all major Liquor companies and Energy drinks accounts like Chivas, Diegeo, United Sprits, UB, foster, Corna, ITC, Moet Hanessy, Red Bull Burn, Barcardi etc.
- Handling all major clients like ABN AMRO, Barclays, RBS, HDFC, HSBC, Amex, Bank Of America, Citi Bank, Airlines, Embassies etc.
- Efficiently Handling MICE events
- Reporting to the Managing Director directly
Education
Post Graduate Diploma in Business Management - Human Resources And Marketing
Middlesex University
Hayes, UK01.2006
Bachelor of Commerce -
Khalsa College
Delhi01.2002
Senior Secondary -
St. Columbas School
New Delhi01.1999
Skills
- Routing and dispatch
- Inventory management
- Cost control
- Customer service
- Performance optimization
- Driver's training
- Computer skills
- Microsoft office
- Supply chain management
- Operational procedures
- Communication skills
- Problem solving
- Time management
- Leadership skills
References
On Request
Personal Information
- Date of Birth: 08/27/79
- Marital Status: Married
- Permanent Resident
Skills Achievements
- Well versed with Office Automation & Internet Applications from NIIT (One year course)
- Received gold medal in football throughout my school life
- Received certificates in drama and computer symposium
- Active member of school cultural programs
Timeline
Lead -Shipping and Dispatch
Fresh Prep
02.2023 - Current
Assistant General Manager
POPEYES LOUISIANA KITCHEN
08.2019 - Current
General Manager
Sandoz Hospitality Pvt. Ltd.
09.2017 - 11.2018
Sr. Operation Manager
F Bar & Lounge (Ftv Hospitality Venture)
09.2008 - 09.2017
Post Graduate Diploma in Business Management - Human Resources And Marketing
Middlesex University
Bachelor of Commerce -
Khalsa College
Senior Secondary -
St. Columbas School
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