Harpreet Singh
Vancouver,Canada
Summary
Dynamic IT professional with a proven track record at CMI Concierge & Security Inc, excelling in Tier 1 support and vendor coordination. Proficient in JavaScript and passionate about enhancing user experiences. Adept at troubleshooting and fostering collaboration, I thrive in fast-paced environments, ensuring seamless technical solutions and improved service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support
CMI Concierge & Security Inc
Vancouver, BC
01.2023 - Current
- Provided Tier 1 IT support including troubleshooting devices, software, and network-related issues.
- Maintained internal databases and coordinated with vendors for technical escalations.
It Help Desk Volunteer
Langara College
Vancouver, BC
04.2024 - 08.2025
- Assisted students with technical issues and provided timely support.
- Collaborated with IT team to improve service delivery and support strategies.
- Documented troubleshooting processes and created user guides for common issues.
Education
Diploma - Computer Science
Langara College
Vancouver, BC01-2025
Skills
- Languages & Tools: JavaScript, Java, C, PHP, SQL, HTML, CSS, React, Nodejs, Expressjs, MongoDB, PostgreSQL, MSSQL, Docker, Redis, SocketIO, NGINX, Framer Motion
- Concepts: Software Development Life Cycle (SDLC), Object-Oriented Programming (OOP), Data Structures & Algorithms, API Integration, Version Control (Git)
- Platforms: Windows, macOS, Linux, Firebase, Microsoft 365, Active Directory
- Networking and systems (additional): DHCP, DNS, subnetting, CLI, Cisco Packet Tracer
Certification
- CompTIA A+ (Completed)
- CCNA (In Progress)
Projects
ChessApp | [GitHub Link], Built a real-time multiplayer chess application using React, Node.js, Express, PostgreSQL, and Socket.IO., Used Docker and NGINX for containerization and deployment.
IntelliQuiz | [GitHub Link], Developed a web application that uses AI (OpenAI, Adobe API) to generate quizzes dynamically., Implemented Reac t frontend with clean UI and responsive design.
AudioPlayer | [GitHub Link], Designed a full-featured music player with Firebase authentication and Google login., Enhanced UX using Framer Motion animations., Enterprise Network Topology Simulation | [GitHub Link], Configured VLANs, DHCP, DNS, and routing for an enterprise-level network using Cisco Packet Tracer.
Volunteer Experience
Langara College, IT Help Desk Volunteer, Vancouver, BC, 2023, Resolved technical issues such as login errors, printer malfunctions, and Wi-Fi connectivity problems., Supported software installs, user access, and system performance troubleshooting.
Additional Highlights
- Strong understanding of Software Development Life Cycle (SDLC) principles through academic training and practical projects.
- Experienced in both independent development and collaborative team environments.
- Quick learner with a proactive approach to new technologies and certifications.
Websites
Timeline
It Help Desk Volunteer
Langara College
04.2024 - 08.2025
Technical Support
CMI Concierge & Security Inc
01.2023 - Current
Diploma - Computer Science
Langara College
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