Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harpreet Singh

Tech consultant
Vancouver

Summary

Experienced with hands-on technical support and equipment maintenance. Utilizes diagnostic tools to address and resolve complex issues efficiently. Track record of enhancing customer satisfaction through effective communication and reliable service delivery.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
4
4
Languages

Work History

Galaxy Consultant

Samsung
Vancouver, British Columbia
07.2023 - Current
  • Delivered personalized product demos and recommendations, driving customer engagement and increasing Galaxy device sales
  • Provided expert support for smartphones, tablets, and wearables, assisting with setup, troubleshooting, and feature education
  • Collaborated with retail staff to maintain brand presence, train team members on Samsung products, and ensure consistent customer experience

Phone Sales Technician

Mobile Klinik
Vancouver
01.2021 - 06.2023
  • Performed smartphone diagnostics and repairs, including screen and battery replacements, while educating customers on device care and protection plans
  • Provided personalized tech support and sales assistance, boosting accessory and warranty sales through solution-focused recommendations

Technician at Geek Squad

Bestbuy
Vancouver, British Columbia
06.2020 - 12.2020
  • Diagnosed and repaired hardware and software issues on laptops and desktops, ensuring quick turnaround and high customer satisfaction
  • Installed operating systems, performed data backups/transfers, and configured systems to meet individual user needs
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Optimized operational workflows by integrating cutting-edge technology solutions.

Education

High School Diploma -

The Evergreen State College
Torrance, ON
04.2019 - 04.2020

Skills

Ms office

Sales

Customer service

Problem solving

Diagnostic skills

Installation coordination

System installation

Preventive Maintenance

Service calls

Time management abilities

Effective communication

Team collaboration

Timeline

Galaxy Consultant

Samsung
07.2023 - Current

Phone Sales Technician

Mobile Klinik
01.2021 - 06.2023

Technician at Geek Squad

Bestbuy
06.2020 - 12.2020

High School Diploma -

The Evergreen State College
04.2019 - 04.2020

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Harpreet SinghTech consultant