Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
HARPREET SINGH

HARPREET SINGH

Thunder Bay

Summary

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Intelcom
02.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Shift Lead

Maintair Aviation Services Ltd
03.2023 - 12.2023


  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Completed opening and closing procedures and balanced Flights timing and settled all balanced.

Customer Service Representative

Maintair Aviation Services Ltd
05.2022 - 03.2023
  • As working under Maintair Aviation Services Ltd, I am assigned to work for Porter Airlines and Westjet Airlines as a Customer Service Representative.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Maintained energy and enthusiasm in fast-paced environment.

Managing Director

BISMAADH Brand
01.2017 - 03.2022
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.

Store Manager

1699 SIKH STORE
08.2015 - 12.2016
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed over 20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Bachelor of Commerce (Hons.) -

University of Delhi
05.2015

High School Diploma -

Guru Harkrishan Public School
05.2011

Skills

  • Warehouse space optimization
  • Product listing, Cataloging, Dispatch Orders, Customer services, tracking orders
  • Time Management
  • Product Promotion
  • Research and Development
  • Social Media Campaigns
  • Adobe Photoshop
  • Inventory Management
  • Team Supervision
  • Multitasking Abilities
  • MS Office
  • Team Leadership
  • Sabre (Computer System)
  • Calm and Professional Under Pressure
  • Understanding Customer Needs

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Limited Working

Timeline

Operations Supervisor

Intelcom
02.2024 - Current

Shift Lead

Maintair Aviation Services Ltd
03.2023 - 12.2023

Customer Service Representative

Maintair Aviation Services Ltd
05.2022 - 03.2023

Managing Director

BISMAADH Brand
01.2017 - 03.2022

Store Manager

1699 SIKH STORE
08.2015 - 12.2016

High School Diploma -

Guru Harkrishan Public School

Bachelor of Commerce (Hons.) -

University of Delhi

Similar Profiles

CREATE PROFILE
HARPREET SINGH