HARPREET SINGH

• Providing proactive customer outreach to all BMO customers

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Developed strong customer relationships and loyalty through effective communication.

• Tracked all incoming calls and emails from customers using appropriate software applications.

• Updated and maintained database with accurate customer information and timely data entry.

• Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.

• Maintained inventory of office supplies and placed orders when necessary.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Scheduled appointments between clients and customers and internal staff members.
• Maintained office supplies inventory by checking stock to determine inventory level.

• Analyzed and tracked data to prepare forecasts and identify trends.
• Setting goals and developing plans for business and revenue growth.
• Research,panning, and implementing new target market initiatives.
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• Analyzed existing systems and processes to identify areas of improvement.
• Provided technical support for existing reports, dashboards or other tools.