Jaspreet Kaur
London,ON
Summary
Highly motivated and skilled professional with a strong background in Microsoft Office, problem-solving, and multi-tasking. Demonstrated ability to effectively manage training programs, provide feedback, and implement process improvements. Proven track record of collaborating with managers, process assistants, and associates to support and achieve operational objectives. Excellent communication skills and commitment to driving success through teamwork and continuous improvement.
Overview
2
2
years of professional experience
Work History
ICQA Process Guide
Amazon Fulfillment
11.2024 - Current
- Execute daily, weekly, monthly action plans that increase accuracy and team performance to deliver the actionable insights to operations
- Support Area Manager to lead and supervise a team of associates
- Assist with day-to-day operations and ensure that process run smoothly based on real time needs to maintain workflow efficiency
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety
- Teach and encourage team members on best practices for inventory and quality control
- Monitor and manage tickets with a high level of attention with a keen focus on accuracy and efficiency
- Reduced defect rates by 20% in the inventory error by implementing robust quality control measures within critical processes.
Ambassador
Amazon Fulfillment
10.2023 - Current
- Support new associates through onboarding, orientation and training to foster a positive work culture of open communication and collaboration
- Become proficient in pick and stow processes and demonstrate the ability to create and deliver training programs aimed at boosting team performance
- Demonstrating best practices in safety, efficiency, and quality to set a positive example for new hires
- Ensure that team members on task at all time by providing feedback, coaching, training and redirection as needed
- Successfully trained more than 66 associate in ICQA department while maintaining safety standard
Problem Solver
Amazon Fulfillment
10.2023 - Current
- Examined quality control issues and inventory anomalies, utilizing data-driven techniques to identify underlying causes and implement workable solutions that reduced error rate by 20% and increased accuracy overall
- As an IRDR counter with the ICQA department performing various audits like FOO, Body mechanic dunnage bag and safety attending which Improved Amazon’s commitment to safety by performing safety retrains on associates
- Maintain quality in outbound and inbound department by reviewing and resolving tickets, ensuring customer satisfaction
- Monitor and report associates performance issues as needed
Supervisor (Cash Office)
Fresh Co
01.2023 - 05.2024
- Establish arrangements and manage employee schedules to provide enough coverage throughout store hours
- Maintain accurate records of cash transactions, deposits, and withdrawals, ensuring that all documentation is complete and correct
- Encourage and assist team members to establish an enjoyable and productive work environment
- Prepare and evaluate cash office reports, include daily cash overviews, errors, and other financial data
Education
Bachelor of Arts -
University of Regina
Regina, SK12.2021
Skills
- Microsoft Office Applications
- Excellent communication
- Cross-cultural understanding
- Managing multiple tasks
- Strong interpersonal abilities
- Problem-solving abilities
- Active listener
- Organizational abilities
- Responsible
- Time management skills
- Standard operating procedures
- Coaching and mentoring
- Collaborative mindset
- Innovation and creativity
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
ICQA Process Guide
Amazon Fulfillment
11.2024 - Current
Ambassador
Amazon Fulfillment
10.2023 - Current
Problem Solver
Amazon Fulfillment
10.2023 - Current
Supervisor (Cash Office)
Fresh Co
01.2023 - 05.2024
Bachelor of Arts -
University of Regina
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