HARPREET SINGH
Calgary
Overview
5
5
years of professional experience
Work History
Customer Service Representative
CIRCLE K
01.2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Made sure the store is clean and in order all the time.
- Made sure the store is stocked up and checked all the products to make sure there were no expired ones.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Drywall Installer
Cascade Development
01.2023 - 01.2024
- Completed installation of drywall sheets on commercial and residential properties.
- Prepared work area, tools and equipment for job site.
- Installed drywall for residential and commercial projects with consistent attention to quality and safety.
- Performed accurate cuts around electrical outlets, plumbing fixtures, and windows for seamless integration of drywall panels into existing structures.
Customer Service Representative
Global Liquor
11.2019 - 05.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Made orders for deliveries.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Container Unloader
EXPRESS CONTAINER MANAGEMENT
09.2019 - 12.2020
- Loaded package containers onto forklifts and transported them into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Assisted co-workers during busy periods, developing new skills while boosting warehouse efficiency.
Education
Diploma - Business Administration
RED DEER POLYTECHNIC
Red Deer, AB06.2022
Bachelor of Science - Information Technology
Guru Nanak Dev Engineering College
Ludhiana, Punjab(India)07.2018
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Order and Refund Processing
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Service and Assistance
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Drywall Installer
Cascade Development
01.2023 - 01.2024
Customer Service Representative
CIRCLE K
01.2021 - Current
Customer Service Representative
Global Liquor
11.2019 - 05.2021
Container Unloader
EXPRESS CONTAINER MANAGEMENT
09.2019 - 12.2020
Diploma - Business Administration
RED DEER POLYTECHNIC
Bachelor of Science - Information Technology
Guru Nanak Dev Engineering College