Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harpreet Singh

Regina,SK

Summary

Accomplished Supervisor with a proven track record at Tim Hortons, enhancing service delivery and team productivity through effective training and mentoring. Skilled in staff management and customer service, demonstrated by streamlining service procedures to significantly increase customer satisfaction. Expertise in goal-oriented strategies and a knack for fostering professional growth within teams.

Overview

6
6
years of professional experience

Work History

Supervisor

Tim Hortons
05.2022 - Current
  • Trained staff on best practices to enhance service delivery.
  • Increased customer satisfaction with streamlined service procedures.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Sales Associate

Shoppers Drug Mart
05.2023 - 02.2024
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Sales Associate

7 Eleven Store
01.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Loblaws Superstore
05.2023 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Supervisor

Teleperformance Global Service Pvt.
02.2020 - 01.2021
  • Conducted performance reviews to promote professional growth within team.
  • Prepared feedback summaries to share insights with management.
  • Facilitated knowledge-sharing sessions for team members to enhance skills.
  • Resolved customer complaints by implementing immediate solutions.

Quality Assurance Technical Team Lead

Silex Software
10.2018 - 03.2020
  • Evaluated potential tools and technologies for adoption within the team, boosting overall efficiency through strategic investments.
  • Developed comprehensive test plans based on requirements analysis, ensuring thorough validation of product features and functionalities.
  • Managed resource allocation effectively, balancing workload among team members to optimize productivity.
  • Collaborated with cross-functional teams to ensure seamless integration of QA processes in the development cycle.

Education

Post-Graduate Certificate - Computer Science

Technology Management
Regina, SK
12-2022

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Languages

English
Professional Working

Timeline

Sales Associate

Shoppers Drug Mart
05.2023 - 02.2024

Sales Associate

Loblaws Superstore
05.2023 - 10.2023

Sales Associate

7 Eleven Store
01.2023 - 02.2024

Supervisor

Tim Hortons
05.2022 - Current

Customer Service Supervisor

Teleperformance Global Service Pvt.
02.2020 - 01.2021

Quality Assurance Technical Team Lead

Silex Software
10.2018 - 03.2020

Post-Graduate Certificate - Computer Science

Technology Management

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