Harpreet Singh
Brampton,ON
Summary
Experienced with team leadership and guest service excellence. Utilizes efficient problem-solving techniques to enhance operational flow. Track record of effective communication and conflict resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Floor Manager
Earls Kitchen + Bar
02.2024 - Current
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
ROP Planner
Martin Brower
06.2022 - 09.2023
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving costefficiency.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
General Manager
McDonald's Canada
03.2020 - 05.2022
- Designed sales and service strategies to improve revenue and retention
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Enhanced operational performance by developing effective business strategies, systems, and procedures
- Maximized time and employee productivity, consolidating data, payroll, and accounting programs into centralized systems
- Tracked monthly sales to generate reports for business development planning
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol
- Worked with cross-functional teams to develop thoughtful product positioning strategies
- Trained employees on company procedures and worksite safety
- Analyzed quarterly sales statistics and prepared analyses for corporate management
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction
- Built and maintained loyal, long-term customer relationships through effective account management
- Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events, and business development
- Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
People Manager
McDonald's Canada
08.2017 - 03.2020
- Advised leadership on vacation, sick time, benefits, job services and employment discrepancies
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals
- Held exit interviews and documented information discussed with employees
- Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives
- Facilitated strategies planning through productive partnerships with leaders.
Production Manager
McDonald's Canada
01.2016 - 08.2017
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue
- Managed materials to met production goals and specific customer demands
- Monitored equipment, checked supplies, and coordinated manpower to meet expected demand
- Reviewed employee performance to correct issues and enhance productivity
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
Guest Experience Leader
McDonald's Canada
02.2015 - 01.2016
- Collaborated with event coordinators to organize meetings and special events
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating
- Contacted guests to check on satisfaction and inquire about improvement suggestions
- Conducted performance evaluations to check associates' performance and compliance with policies.
Supervisor
Denny's
03.2013 - 02.2015
- Resolved customer complaints and adjusted policies to meet changing needs
- Established and enforced clear goals to keep employees working collaboratively
- Complied with company policies, objectives, and communication goals
- Responded to customer questions regarding products, prices, and availability.
Education
Bachelor of Science - Bachelor of Science - Nursing
Humber College
Skills
- Staff Training and Development
- Delegation and Supervision
- Health and safety compliance
- Sanitation Standards
- Guest Relations
- Staff Motivation
- Crisis Management
- Scheduling and labor control
- Organization and prioritization
- Customer Engagement
- Adaptable
Certification
- Leading Great Restaurant Certification, McDonald's, 2021
- First Aid Certified, St John's Ambulance, 2021
- Food Handlers Certification, McDonald's, 2019
- Department Leadership Management Certification, McDonald's, 2017
- Advanced Leadership Course Certification, McDonald's, 2016
- Basic Shift Management Certification, McDonald's, 2015
- Online Health and Safety Certification, McDonald's, 2015
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Restaurant Floor Manager
Earls Kitchen + Bar
02.2024 - Current
ROP Planner
Martin Brower
06.2022 - 09.2023
General Manager
McDonald's Canada
03.2020 - 05.2022
People Manager
McDonald's Canada
08.2017 - 03.2020
Production Manager
McDonald's Canada
01.2016 - 08.2017
Guest Experience Leader
McDonald's Canada
02.2015 - 01.2016
Supervisor
Denny's
03.2013 - 02.2015
Bachelor of Science - Bachelor of Science - Nursing
Humber College
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