Harpreet Singh
Vancouver
Summary
An experienced travel agent dedicated to creating and improving travel experiences that meet customer needs, while responding quickly and professionally to inquiries. Skilled in promoting travel products, handling business matters, and providing excellent customer service. Experienced in negotiating the best deals with vendors and solving problems efficiently to improve customer service and loyalty. Through personalized travel advice, helped grow the client base.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cruise Consultant
Avista Web Technologies Pvt Ltd.
09.2023 - Current
- Engaged with customers to identify their destination and preferred mode of transportation to and from the cruise terminal.
- Supported colleagues through cross-training initiatives which led to improved teamwork among consultants.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Negotiated contracts with suppliers to obtain discounted rates for customers.
- Handled customer complaints professionally and efficiently while resolving any issues that arose during the trip promptly.
- Identified needs of customers promptly and efficiently.
- Assisted clients with pre-and post-cruise travel arrangements, ensuring seamless transitions between land and sea vacations.
Travel Sales Consultant
Bout Technologies Pvt Ltd.
01.2023 - 08.2023
- Analyzed customer needs and provide them with the suitable air tickets.
- Experience with cross-selling airline products (travel insurance, special seating, etc.)
- Knowledge of check-in procedures and airport protocols
- Participated in regular training sessions on new products, services, and industry trends.
- Proficient with computer systems and software applications (Microsoft Office, airline systems, Galileo)
- Knowledge of promotions and packages
Travel Agent Intern
Travel Windo
06.2022 - 08.2022
- Maintained up-to-date knowledge of industry trends, destinations, and promotions to provide informed guidance to clients.
- Designed customized itineraries for domestic and international trips that met client budget constraints while maximizing experiences.
- Organized group travel arrangements. Transmitted information and documents to customers via email and mail.
- Answered incoming calls from customers seeking assistance with booking tickets or modifying existing reservations.
- Assisted customers with inquiries regarding flight information, baggage policies, and seating arrangements.
Education
Post-Degree Diploma - Hospitality Management
Vancouver Community College
Vancouver11-2026
Bachelor of Science - Airline Tourism And Hospitality
GNA University
Phagwara06-2023
- Higher Secondary
Arya Model Sen. Sec. School
Phagwara05-2018
- Secondary School
Shri Guru Hargobind Sikh Mis Pub School
Phagwara03-2016
Skills
- Customer service
- Global destinations
- Cruise industry experience
- Client relationship building
- Customer service
- Travel bookings processes
- Hotel accommodations
- Employee training
- Adaptability
- Group Travel Coordinator
- Itinerary Planning
Accomplishments
- Outstanding team member of the group.
- The track covered 30 km in a single day with just one break.
- Best coordinator for World Tourism Day at GNA University.
- Placement Coordinator at GNA University
Certification
- Galileo Certification for airline ticket booking
- PATA certification to promote your business concept.
- PATA Youth Member
- Certificate of Participation in the Dubai Expo 2020 Webinar.
- Coordinator of World Tourism Day celebration GNA University 2022.
- Certificate of Completion for the Live Industry Project on Wildlife Tourism with Dtorr.
- Certificate of Hotel Management from E-learning.
- Certificate of computer application from Google and The open university Europe and US.
- Certificate of Tourism and Travel from E-learning.
Timeline
Cruise Consultant
Avista Web Technologies Pvt Ltd.
09.2023 - Current
Travel Sales Consultant
Bout Technologies Pvt Ltd.
01.2023 - 08.2023
Travel Agent Intern
Travel Windo
06.2022 - 08.2022
- Galileo Certification for airline ticket booking
- PATA certification to promote your business concept.
- PATA Youth Member
- Certificate of Participation in the Dubai Expo 2020 Webinar.
- Coordinator of World Tourism Day celebration GNA University 2022.
- Certificate of Completion for the Live Industry Project on Wildlife Tourism with Dtorr.
- Certificate of Hotel Management from E-learning.
- Certificate of computer application from Google and The open university Europe and US.
- Certificate of Tourism and Travel from E-learning.
Post-Degree Diploma - Hospitality Management
Vancouver Community College
Bachelor of Science - Airline Tourism And Hospitality
GNA University
- Higher Secondary
Arya Model Sen. Sec. School
- Secondary School
Shri Guru Hargobind Sikh Mis Pub School
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